Citizen Services & Request Management

Citizen Services & Request Management

Automated satisfaction surveys after issue resolution

July 7, 20251 min read

Citizen Services & Request Management

Automated service request intake from multiple channels (web, mobile, phone)

July 7, 20251 min read

Citizen Services & Request Management

Automatic ticket assignment and routing to relevant department or team

July 7, 20251 min read

Citizen Services & Request Management

Duplicates and spam request detection and removal

July 7, 20251 min read

Citizen Services & Request Management

Integration of requests with GIS mapping for location tracking

July 7, 20251 min read

Citizen Services & Request Management

Real-time status updates and notifications to citizens

July 7, 20251 min read

Citizen Services & Request Management

Scheduled reporting and analytics on citizen requests

July 7, 20251 min read

Citizen Services & Request Management

Triggered communication with field crews for urgent incidents

July 7, 20251 min read

Citizen Services & Request Management

Auto-escalation of unresolved or overdue cases

July 7, 20251 min read

Citizen Services & Request Management

Automated closure and follow-up reminder workflows

July 7, 20251 min read