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Ticket creation from emails or forms
Customer Service & Support
Customer Service & Support
Customer Service & Support
Ticket creation from emails or forms
Customer Service & Support
Automated status updates for open tickets
Customer Service & Support
Automated ticket assignment and escalation
Customer Service & Support
Canned responses to common inquiries
Customer Service & Support
Customer satisfaction survey trigger post-service interaction
Customer Service & Support
Escalation of unresolved cases after set time limits
Customer Service & Support
Integration of chatbots to handle FAQs 24/7
Customer Service & Support
New support ticket summary reports to management
Customer Service & Support
Proactive alert to staff for potential negative reviews detected online
Customer Service & Support
Routing support requests to appropriate staff based on category
Customer Service & Support
SMS/Email follow-up after support ticket closure
Customer Service & Support
Auto-tagging of customer service conversations for analytics
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Industries
Education
Corporate
Professional Services
Agriculture
Recreation
Arts
Food & Beverage
Social Services
Government
Wholesale
Healthcare
Retail
Non-profit
Religious
Lead gen
Ecommerce
Use cases
FAQ
Contact
Get Started