Public Inquiry and Service Requests

Public Inquiry and Service Requests

SLA tracking and automated reporting on response times

admiJuly 7, 20251 min read

Public Inquiry and Service Requests

Integration with GIS for location-based service requests

admiJuly 7, 20251 min read

Public Inquiry and Service Requests

Real-time status updates to citizens via email/SMS

admiJuly 7, 20251 min read

Public Inquiry and Service Requests

Centralized intake and routing of citizen service requests

admiJuly 7, 20251 min read

Public Inquiry and Service Requests

Escalation alerts for overdue or critical requests

admiJuly 7, 20251 min read

Public Inquiry and Service Requests

Categorization and prioritization of inquiries based on keywords

admiJuly 7, 20251 min read

Public Inquiry and Service Requests

Automated response to common queries using templates

admiJuly 7, 20251 min read

Public Inquiry and Service Requests

Automated satisfaction surveys after request completion

admiJuly 7, 20251 min read

Public Inquiry and Service Requests

Auto-assignment of requests to responsible departments

admiJuly 7, 20251 min read

Public Inquiry and Service Requests

Automated generation of case numbers and tracking

admiJuly 7, 20251 min read