Public Service Requests & Ticketing

Public Service Requests & Ticketing

Assign tickets to staff based on workload or geography

admiJuly 6, 20251 min read

Public Service Requests & Ticketing

Automate citizen request submission to internal tracking system

admiJuly 6, 20251 min read

Public Service Requests & Ticketing

Automated archiving of completed requests

admiJuly 6, 20251 min read

Public Service Requests & Ticketing

Automatically close resolved or unattended requests after predefined periods

admiJuly 6, 20251 min read

Public Service Requests & Ticketing

Compile and send daily/weekly summary reports to management

admiJuly 6, 20251 min read

Public Service Requests & Ticketing

Escalate overdue tickets to supervisors

admiJuly 6, 20251 min read

Public Service Requests & Ticketing

Integrate request data with GIS/mapping solutions

admiJuly 6, 20251 min read

Public Service Requests & Ticketing

Route service requests to appropriate departments automatically

admiJuly 6, 20251 min read

Public Service Requests & Ticketing

Send automated status updates to citizens

admiJuly 6, 20251 min read

Public Service Requests & Ticketing

Trigger notifications for critical or emergency requests

admiJuly 6, 20251 min read