Quality Assurance & Continuous Improvement Alerting managers of repeated errors or quality concerns per staff member
Quality Assurance & Continuous Improvement Scheduled training prompts to staff based on performance metrics
Quality Assurance & Continuous Improvement Performance monitoring of transcriptionists with automated scorecards
Quality Assurance & Continuous Improvement Integration of quality improvement suggestions into workflow
Quality Assurance & Continuous Improvement Generating reports on error types and common transcription issues
Quality Assurance & Continuous Improvement Collecting and aggregating client and staff feedback automatically
Quality Assurance & Continuous Improvement Automated scheduled audits of randomly selected transcription jobs
Quality Assurance & Continuous Improvement Automated comparison of transcriptions against original dictations for accuracy
Quality Assurance & Continuous Improvement