Ticketing & Support Management

Ticketing & Support Management

Status update notifications to customers

July 7, 20251 min read

Ticketing & Support Management

Tagging and categorization of tickets for analytics

July 7, 20251 min read

Ticketing & Support Management

Ticket prioritization based on customer type/value

July 7, 20251 min read

Ticketing & Support Management

Automated ticket closure confirmation to customers

July 7, 20251 min read

Ticketing & Support Management

Automatic ticket creation from emails, calls, or chat

July 7, 20251 min read

Ticketing & Support Management

Escalation of unresolved tickets after SLA breach

July 7, 20251 min read

Ticketing & Support Management

Follow-up automation for pending customer responses

July 7, 20251 min read

Ticketing & Support Management

Integration of ticketing system with knowledge base for auto-suggestions

July 7, 20251 min read

Ticketing & Support Management

NPS or CSAT survey sent upon ticket resolution

July 7, 20251 min read

Ticketing & Support Management

Smart assignment of support tickets to agents based on expertise

July 7, 20251 min read