Citizen and Public Service RequestsPurpose
1.2. Automator triggers upon online form submission, capturing submitted data, validating inputs, and pushing structured data to government databases, ticketing, CRM, or notification platforms.
1.3. Enables automated aggregation, response, assignment, and follow-up on requests, fully automating repetitive manual entry and tracking for regional government offices.
Trigger Conditions
2.2. Automates on data update or status change within form system records.
2.3. Initiates automation with specified field values (e.g., urgent priority flag).
Platform Variants
• Feature/Setting: Configure “When a new response is submitted” trigger in Microsoft Forms, automates with “Create item” in SharePoint or “Start approval” in Power Automate.
3.2. Google Forms (via Google Apps Script)
• Feature/Setting: Set up onFormSubmit trigger; automates with Apps Script to call APIs or append entries to Google Sheets or external DB.
3.3. Jotform
• Feature/Setting: Use webhooks integration to automatedly POST submission data to backend REST API.
3.4. Typeform
• Feature/Setting: Automates via “Webhook” connection to backend; configure endpoint URL in Typeform > Connect > Webhooks.
3.5. Wufoo
• Feature/Setting: Enable API key, use “Webhooks” or REST API to automate direct data transfer to system.
3.6. Formstack
• Feature/Setting: Automation via Formstack Connectors; configure with government CRM/DB endpoints.
3.7. Cognito Forms
• Feature/Setting: Automate with Microsoft Power Automate connector, send submissions to SharePoint, SQL, or custom API.
3.8. Zoho Forms
• Feature/Setting: “Webhook” or Zoho Flow automation to backend (e.g., Zoho Creator, CRM, Desk).
3.9. Salesforce Experience Cloud
• Feature/Setting: Use “Flow Builder” automation for web-to-case/web-to-object triggers.
3.10. ServiceNow
• Feature/Setting: Automate with “Inbound Email Action” or “REST API” to create or update incident/request records.
3.11. Monday.com
• Feature/Setting: “Forms” app with Zapier/Make automation triggers to backend via API or platform integration.
3.12. Airtable
• Feature/Setting: “Airtable Forms” submission automates via Airtable Automations or webhooks to other systems.
3.13. Smartsheet
• Feature/Setting: “Forms” configured with “Automations” or “Data Shuttle” to backend government platforms.
3.14. Oracle Cloud Forms
• Feature/Setting: Automates via business rules, REST Integration—set up “On Submit” triggers.
3.15. SAP Fiori Forms
• Feature/Setting: Automation via SAP Workflow Service, triggers from form submissions to backend S/4HANA records.
3.16. Freshdesk
• Feature/Setting: Automates with “Ticket Creation via API” from form submission or Freshdesk forms integration.
3.17. Zendesk
• Feature/Setting: “Web widget” form submission automates ticket creation through Zendesk API.
3.18. HubSpot Forms
• Feature/Setting: Automates with “Workflows” or CRM API trigger for new form response, routed to backend.
3.19. Jira Service Management
• Feature/Setting: “Jira Forms” submission, automates request creation via API or Automation Rule.
3.20. Redcap
• Feature/Setting: Automation via Data Entry Triggers or API POST to external government service endpoints.
Benefits
4.2. Automates data routing, prioritization, and response—accelerates public service delivery.
4.3. Automator enables 24/7 digital access, automating handling of citizen requests anytime.
4.4. Standardizes inputs, automating compliance and audit trails for regional government.
4.5. Automated backend integration provides real-time dashboards & reports for government decision-makers.
4.6. Reduces operational costs by automating repetitive administrative tasks—maximizes staff focus on complex service cases.
4.7. Automates notifications and status updates to citizens, improving transparency and trust.