Matching volunteers to emergency support needs

Purpose

1.1. Automate the matching of registered volunteers to specific emergency support needs during civil defense situations.
1.2. Automatedly prioritize and dispatch volunteers based on location, skill sets, availability, and urgency.
1.3. Automate communication and task assignment between government agencies, support service coordinators, and volunteers.
1.4. Aggregate incoming requests for support from affected citizens and allocate volunteers automatically.
1.5. Monitor volunteer progress, automate status updates, and collect completion confirmations.

Trigger Conditions

2.1. New emergency incident reported via web, hotline, or app.
2.2. Volunteer sign-up or update in availability/skills database.
2.3. Citizen submits support request (medical aid, food distribution, evacuation, etc.).
2.4. Government coordinator initiates new support mission/activity.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: SMS Action API to automate outgoing alerts to volunteers.
• Sample: Configure flow to auto-send task details upon match.
3.2. SendGrid
• Feature/Setting: Email API to automate mass communication with volunteers & confirmations.
• Sample: Automate triggered emails for task assignments.
3.3. Google Sheets
• Feature/Setting: Sheets API to automate storage and lookups for volunteer and needs data.
• Sample: Sheet watches for new requests, automates row creation.
3.4. Slack
• Feature/Setting: Incoming Webhooks to automate notifications to civil defense teams.
• Sample: Auto-post matching results to #emergency-support channel.
3.5. Microsoft Teams
• Feature/Setting: Automated message with Teams Connector.
• Sample: Automates volunteer match alerts to incident coordinators.
3.6. Salesforce
• Feature/Setting: Case Management and Flows Builder to automate intake and assignment.
• Sample: Automated flows match cases to volunteers based on criteria.
3.7. Airtable
• Feature/Setting: Airtable Automations & API triggers.
• Sample: Automate updates and status synching for each matched record.
3.8. Zapier
• Feature/Setting: Multi-step Zaps to automate task assignment across platforms.
• Sample: Automatedly triggers when a support need is added.
3.9. HubSpot
• Feature/Setting: Automated Workflows for lead/volunteer management.
• Sample: Automates volunteer intake and task assignment.
3.10. Asana
• Feature/Setting: Automated Task Creation via API.
• Sample: Automates volunteer assignments as Asana tasks.
3.11. Trello
• Feature/Setting: Automated Card Creation using Power-Ups.
• Sample: Each new case automates a card to appropriate volunteer boards.
3.12. Google Forms
• Feature/Setting: Automated form to intake volunteer/needs data.
• Sample: Triggers automation for each new submission.
3.13. Microsoft Power Automate
• Feature/Setting: Automated Flows for notifications and case routing.
• Sample: Automate SMS or Teams alerts on match.
3.14. Mailgun
• Feature/Setting: Send email API for automating task alerts and follow-ups.
• Sample: Automate simple transactional emails.
3.15. RedCap
• Feature/Setting: Automated survey management for skills intakes and reports.
• Sample: Pushes new data into central system.
3.16. Monday.com
• Feature/Setting: Automated Workflows for assigning items and status updates.
• Sample: Automate adding tasks upon match.
3.17. Zoho CRM
• Feature/Setting: Workflow Rules to automate volunteer registration and task assignment.
• Sample: Maps incoming requests to volunteer pool.
3.18. Oracle Service Cloud
• Feature/Setting: Automated Incident Management Rules.
• Sample: Auto-routes needs to designated volunteers.
3.19. DocuSign
• Feature/Setting: Automated Document Sending & Signature Collection.
• Sample: Automates waivers/forms to matched volunteers.
3.20. Pipedrive
• Feature/Setting: Automated pipeline stages for volunteer onboarding and deployment.
• Sample: Moves volunteer to “Assigned” when matched.
3.21. WhatsApp Business API
• Feature/Setting: Automates messaging to volunteers for task confirmation.
• Sample: Sends automated reminders and status requests.
3.22. Calendly
• Feature/Setting: Automated scheduling of volunteer shifts.
• Sample: Automate invites upon assignment.

Benefits

4.1. Automates the matching process, saving time during emergencies.
4.2. Automated communications increases response speed and reduces coordinator workload.
4.3. Automator ensures transparent tracking of volunteer allocation and task completion.
4.4. Automated processes enable rapid scaling to mass incidents and fluctuations in volunteer/citizen volume.
4.5. Automation reduces risks of manual errors and gaps in support delivery.