Auto-generation of service satisfaction surveys

Purpose

 1.1. Automate the generation and distribution of service satisfaction surveys to citizens after they interact with district office services, optimizing the feedback process.
 1.2. Automates the collection of metrics to evaluate service quality, identify bottlenecks, and support data-driven improvements.
 1.3. Automating follow-up creates timely, consistent engagement with citizens to ensure higher response rates and actionable data for administration leaders.

Trigger Conditions

 2.1. Automated completion of a service request in the Citizen Service Request Handling system.
 2.2. Automatable trigger upon case resolution, ticket closure, or status change in CRMs or support systems.
 2.3. Automatedly triggered by a scheduled batch job aggregating daily resolved requests.

Platform Variants

 3.1. Twilio SMS
  • Feature/Setting: “Programmable Messaging” — automate survey dispatch via SMS API upon request closure.
 3.2. SendGrid
  • Feature/Setting: “Automated Email Campaigns” — use email API with automated triggers to send survey links.
 3.3. Microsoft Power Automate
  • Feature/Setting: “Automated Cloud Flow” — automates survey generation and sends through Microsoft Forms when requests resolve.
 3.4. Google Forms + Apps Script
  • Feature/Setting: Script “onFormSubmit” automates form distribution and reminders after office interaction.
 3.5. Salesforce
  • Feature/Setting: Workflow Rule with Apex triggers — automate survey emails upon record closure.
 3.6. Zapier
  • Feature/Setting: Multi-step zap automates survey creation and delivery using various survey tools.
 3.7. SurveyMonkey
  • Feature/Setting: “Automated Survey Collector” — API integration sends tailored surveys when cases close.
 3.8. Typeform
  • Feature/Setting: Automated “Thank You” email with survey link; webhook triggers survey blast.
 3.9. Qualtrics
  • Feature/Setting: “Emails Task” in Workflows automates survey distribution by event trigger.
 3.10. HubSpot
  • Feature/Setting: Workflow automation triggered by ticket pipeline changes sends survey emails.
 3.11. ServiceNow
  • Feature/Setting: “Flow Designer” automates survey invitations after incident resolution.
 3.12. Jotform
  • Feature/Setting: “Autoresponder Email” automates survey delivery after form submission in office.
 3.13. Mailchimp
  • Feature/Setting: “Automated Email Series” sends survey invitation post engagement.
 3.14. Slack
  • Feature/Setting: Workflow Builder automates direct surveys to citizens via Slack Connect.
 3.15. Freshdesk
  • Feature/Setting: “Supervisor Rules” automates survey emails upon ticket closure.
 3.16. AWS Lambda
  • Feature/Setting: Automate REST API invocation to integrate survey sending after backend event.
 3.17. Webex
  • Feature/Setting: “Bots and Webhooks” automate survey requests after video call appointment.
 3.18. Zendesk
  • Feature/Setting: “Automation Triggers” email survey links on status solved.
 3.19. Airtable
  • Feature/Setting: Automation scripts email surveys when base is updated.
 3.20. Pabbly Connect
  • Feature/Setting: Automated workflows trigger survey delivery to citizens by email or SMS.

Benefits

 4.1. Automates timely survey delivery and eliminates manual error.
 4.2. Increases citizen engagement and automatable insights collection.
 4.3. Reduces staff workload with automation and boosts productivity.
 4.4. Enables rapid, automatedly actionable feedback loops for district office enhancement.
 4.5. Scales and standardizes survey distribution across all channels with automator routines.