Class Scheduling and CommunicationPurpose
1.2. Eliminate manual reminders and ensure all members receive consistent, real-time class notifications.
1.3. Support dynamic schedule changes—holidays, instructor changes, events—by automating broadcasts with customizable templates.
1.4. Integrate member preferences for channel (SMS, email, push, WhatsApp, etc.), adjusting to individual opt-in/opt-out statuses.
Trigger Conditions
2.2. Cancellation, rescheduling, or instructor change event.
2.3. Periodic reminders (e.g., 24 hours or 1 hour before class).
2.4. Special announcements (e.g., holiday closure, seminar notification).
2.5. Manual admin override for urgent broadcast.
Platform Variants
3.1. Twilio SMS
- Feature/Setting: Programmable SMS API; configure webhook to send class notifications; sample: POST schedule data to API endpoint.
3.2. SendGrid
- Feature/Setting: Transactional Email API; set dynamic templates for schedule and updates; map member emails and schedule triggers.
3.3. Slack
- Feature/Setting: Incoming Webhooks; configure channel for member group; post schedule messages formatted per event.
3.4. Microsoft Teams
- Feature/Setting: Bot Framework API; send direct messages or channel alerts on class changes; register bot with permissions.
3.5. WhatsApp Business API
- Feature/Setting: Message Template API; configure pre-approved scheduling templates; initiate send to opt-in numbers.
3.6. Facebook Messenger
- Feature/Setting: Send API; automate class reminders to member Messenger accounts; configure webhook for schedule events.
3.7. Google Calendar
- Feature/Setting: Calendar API; auto-create events on members’ calendars; include class details and reminders.
3.8. Outlook Calendar
- Feature/Setting: Microsoft Graph Calendar API; push class events to users; configure notifications and recurrence.
3.9. Zoom
- Feature/Setting: Meeting API/Webhooks; auto-schedule virtual classes; push notifications with join links.
3.10. Mailchimp
- Feature/Setting: Campaign API; send bulk email notifications using dynamic class segments.
3.11. Telegram
- Feature/Setting: Bot API; automate chats to users on class schedule or changes; set command triggers.
3.12. Discord
- Feature/Setting: Webhook Bot; send real-time messages to specific server channels for announcements.
3.13. ActiveCampaign
- Feature/Setting: Automation API; trigger contact messaging workflows based on schedule changes.
3.14. Pushover
- Feature/Setting: Messages API; send push notifications to member devices on class events.
3.15. Viber
- Feature/Setting: Bot API; broadcast schedule updates and reminders in group or direct chats.
3.16. SMSAPI
- Feature/Setting: SMS Gateway API; deliver schedule reminders to member mobile numbers.
3.17. Intercom
- Feature/Setting: Messaging API; configure targeted push or in-app messages to users based on class segment.
3.18. OneSignal
- Feature/Setting: Notification API; push scheduled alerts to mobile/web apps as per member groupings.
3.19. Salesforce Marketing Cloud
- Feature/Setting: Journey Builder API; auto-send multi-channel notifications tied to scheduling objects.
3.20. HubSpot
- Feature/Setting: Workflows/Automation API; notify contacts via email or SMS sequences on triggered class events.
3.21. ZoomInfo
- Feature/Setting: Enrichment API; update contact lists and schedule alerts based on current membership rolls.
3.22. Notion
- Feature/Setting: Database API, timeline view update; notify workspace of date changes or new classes.
3.23. Zendesk
- Feature/Setting: Triggered ticket emails/SMS using schedule events to inform members.
Benefits
4.2. Increases attendance and engagement by ensuring timely, consistent communication.
4.3. Supports multi-channel delivery, accommodating member preferences.
4.4. Enables instant updates for last-minute changes, minimizing confusion.
4.5. Provides audit trails of all sent communications for compliance and review.
4.6. Scalable for clubs of any size and adaptable to frequency or channel changes.