Session confirmation and cancellation alerts

Purpose

1.1. Enable automated confirmation messages and cancellation alerts for scheduled Aikido classes to improve attendance, reduce no-shows, and maintain clear communication with members.
1.2. Ensure instant notifications via preferred channels (SMS, email, chat) when sessions are confirmed, changed, or canceled.
1.3. Reduce manual effort for instructors and staff, synchronize calendars, and provide members with prompt real-time alerts.

Trigger Conditions

2.1. A class is scheduled and a member registers.
2.2. An existing class’s attendance status changes (confirmation, cancellation, waitlist promotion).
2.3. Instructor cancels or reschedules a class.
2.4. Member withdraws or their payment fails.
2.5. Threshold of attendance is met or not met.

Platform Variants

3.1. Twilio SMS
• Feature: Programmable Messaging API, configure event trigger for outgoing SMS notifications with personalization.
• Sample: Use "Message Create" endpoint, trigger on session status event in scheduling system.

3.2. SendGrid
• Feature: Mail Send API, auto-send transactional emails for confirmation/cancellation using dynamic templates.
• Sample: POST /mail/send with event-generated data from class registration.

3.3. Slack
• Feature: Incoming Webhooks, push notifications to club’s #aikido-alerts channel.
• Sample: Configure webhook with session status payload from scheduling tool.

3.4. Microsoft Teams
• Feature: Incoming Webhook connector; channel alert on session update.
• Sample: POST event payload to channel webhook on session change.

3.5. Discord
• Feature: Bot API "Send Message", post updates to dojo group chat.
• Sample: Auto-post session status message in #classes channel on change.

3.6. Google Calendar
• Feature: Events API; auto-insert/update calendar invites with alert notifications in event description.
• Sample: PATCH event with updated status after workflow trigger.

3.7. Outlook/Office 365
• Feature: Calendar REST API; create/update appointment with cancellation alert in event message.
• Sample: Use "Update Event" with modified body content on trigger.

3.8. WhatsApp Business API
• Feature: Message Template; auto-send class update template on booking/cancellation.
• Sample: POST /messages using session payload with confirmation/cancellation template.

3.9. Facebook Messenger
• Feature: Send API; direct message to club page followers with session notification.
• Sample: POST status alert to user via Messenger API when session is updated.

3.10. Zoom
• Feature: Meeting Webhooks; trigger meeting reminder or update on session change.
• Sample: Configure "Meeting Updated" webhook for confirmation/cancellation notices.

3.11. Calendly
• Feature: Webhooks; send class booking or status change to notification system.
• Sample: "Event Scheduled" or "Event Canceled" webhook triggers downstream alerts.

3.12. Google Sheets
• Feature: App Script Triggers; auto-send email/SMS via script on row change.
• Sample: Script executes when new row is appended for registration/cancellation.

3.13. Gmail
• Feature: API "send" endpoint; auto-compose and send confirmation/cancellation email.
• Sample: POST to /gmail/v1/users/me/messages/send with class event template.

3.14. Mailchimp
• Feature: Transactional API; send targeted confirmation/alert via automation.
• Sample: Create event-based trigger for transactional email.

3.15. ZoomInfo Engage
• Feature: Sequences API; add members to notification sequence on status update.
• Sample: Trigger sequence enrollment with class change event.

3.16. Salesforce
• Feature: Process Builder; auto-generate email/SMS from session status change.
• Sample: Trigger process on "Class Status" field update.

3.17. HubSpot
• Feature: Workflow Automation; enroll contacts for email/SMS based on class event.
• Sample: Workflow trigger on "Aikido Class" property update.

3.18. Zendesk
• Feature: Trigger Automation; notify support or staff when session status changes.
• Sample: Automation fires on class event update for ticket alert.

3.19. Zoho CRM
• Feature: Workflow Rules; set SMS/email alert action for class event.
• Sample: Rule triggers alert when session status field is edited.

3.20. Pipedrive
• Feature: Workflow Automation; initiate notification sequence for class event.
• Sample: Trigger automations on deal (member) activity change.

3.21. Telegram
• Feature: Bot API "sendMessage"; dispatch session alert to group or individual.
• Sample: Bot POST alert when session registration/cancellation occurs.

3.22. Viber
• Feature: Public Account API; auto-send class event status messages to members.
• Sample: POST message to account subscribers on session change.

3.23. ClickSend
• Feature: SMS API; batch send confirmation and cancellation SMS.
• Sample: POST class status SMS via API on event change.

3.24. ActiveCampaign
• Feature: Automations; create sequence based on registration or cancellation.
• Sample: Contact enters automation when registered/withdrawn.

Benefits

4.1. Immediate member communications increase engagement and reduce missed classes.
4.2. Lowers administrative workload for instructors/staff.
4.3. Supports multiple channels, customizing delivery preference.
4.4. Creates reliable audit trail of alerts sent/received.
4.5. Easily scaled for class size or business growth.