Notification of downtime or service interruptions

Purpose

1.1. Automate instant notification to clients and internal teams of model making shops about downtime or service interruptions to prevent workflow delays.
1.2. Automated updates reduce uncertainty, increase transparency, and automate proactive communication.
1.3. Automating such alerts upholds service quality, builds client trust, and automates stakeholder awareness in design & engineering projects.

Trigger Conditions

2.1. Server or system downtime detected by uptime monitoring API.
2.2. Service or workflow interruption flagged by device monitoring sensors or cloud service logs.
2.3. Manual incident creation or flagged support ticket for model production stoppages.
2.4. Automation of status change in CAD/BIM/cloud model hosting platforms.
2.5. Automatedly scheduled maintenance windows hit.

Platform Variants

3.1. Twilio SMS
- Feature/Setting: Message API; automate SMS alerts to configured numbers on incident detection.
- Sample: POST to `/Messages` with `To`, `From`, and message on reason.
3.2. SendGrid
- Feature/Setting: Email API; automatedly email clients using transactional templates.
- Sample: Send a POST to `v3/mail/send` with incident details.
3.3. Slack
- Feature/Setting: Incoming Webhook; automation of posting alerts to client/engineer channels.
- Sample: Automated POST to webhook with JSON payload: `{"text": "Downtime detected..."}`
3.4. Microsoft Teams
- Feature/Setting: Connector/Webhook; automate push of adaptive card notifications.
- Sample: HTTP POST with service interruption data.
3.5. PagerDuty
- Feature/Setting: Events API v2; trigger automated incident on downtime.
- Sample: POST event with `trigger` action.
3.6. Opsgenie
- Feature/Setting: Alert API; automate detailed alert push to model shop and clients.
- Sample: Create alert with POST to `/v2/alerts`.
3.7. ServiceNow
- Feature/Setting: Incident Management API; automatedly log system downtimes.
- Sample: POST to `/api/now/table/incident` with details.
3.8. Jira Service Management
- Feature/Setting: REST API; automate ticket creation for client alert tracking.
- Sample: POST to `/rest/api/2/issue`
3.9. Freshdesk
- Feature/Setting: Ticket API; automate support ticket generation on workflow halt.
- Sample: POST incident to `/api/v2/tickets`
3.10. Mailgun
- Feature/Setting: Messages API; automate alert emails.
- Sample: POST to `/messages` with content.
3.11. Telegram
- Feature/Setting: Bot API; automate client & internal alerts via bot messages.
- Sample: SendMessage with API call to `/bot/sendMessage`
3.12. Discord
- Feature/Setting: Webhook; automate notifications to dedicated channels.
- Sample: POST message JSON to webhook URL.
3.13. AWS SNS
- Feature/Setting: Topic publishing; automatedly broadcast downtime warnings.
- Sample: Publish to Topic ARN with incident JSON.
3.14. Google Chat
- Feature/Setting: Incoming Webhook; automate push of structured notifications.
- Sample: POST JSON with message fields.
3.15. Zendesk
- Feature/Setting: Tickets API; automate creation of downtime tickets for client visibility.
- Sample: POST to `/api/v2/tickets`.
3.16. HubSpot
- Feature/Setting: Workflow/Sequences API; automate triggered email to customer segment.
- Sample: Trigger workflow via event API.
3.17. Intercom
- Feature/Setting: Conversations API; automate direct client messages on issues.
- Sample: POST message via `/messages`.
3.18. Statuspage
- Feature/Setting: Incidents API; public status page updated automatically.
- Sample: POST to `/v1/pages/{page_id}/incidents`.
3.19. SMSGlobal
- Feature/Setting: REST SMS API; automate global text notifications.
- Sample: POST to `/sms/send` with client numbers.
3.20. IFTTT
- Feature/Setting: Webhooks; automate multi-channel alert cascading with a single event call.
- Sample: POST to trigger event with payload.
3.21. Pushover
- Feature/Setting: Messages API; automate mobile push notifications.
- Sample: POST to `/1/messages.json`
3.22. VictorOps
- Feature/Setting: REST Incident API; automate on-call alerting chain for technical support.
- Sample: POST JSON incident data.

Benefits

4.1. Automates consistent, immediate communication for incident transparency.
4.2. Minimizes manual effort, saving time and headaches by automating repetitive support actions.
4.3. Automation enables SLA compliance by automating client notification timestamps.
4.4. Automated escalation routes incidents to the right support member instantly.
4.5. Automating feedback loops enhances accountability in model making client relations.
4.6. Enables automatable multi-channel coverage for diverse client preferences.

End of automation structuring.