Ticketing system for client issues and requests

Purpose

1. Automate capturing, tracking, assigning, and resolving client issues and requests specific to architectural and engineering model making.

2. Enable automated ticket creation from multi-channel communications (email, chat, web forms) for project issues, feedback, or new requirements.

3. Automate notifications and status updates to clients and staff, ensuring no open issues are missed throughout the model making cycle.

4. Enable automated reporting, tracking KPIs like response time, resolution time, and ticket volume trends for continuous improvement in professional service delivery.

Trigger Conditions

1. Automatedly triggered by client email to support mailbox.

2. Automator for web form submission on project portal.

3. Automation from live chat interactions requesting assistance.

4. Automated creation from direct SMS or WhatsApp business messages.

5. Automated escalation rules when tickets remain unresolved for set periods.

Platform Variants

1. Freshdesk

• Feature/Setting: API v2 "Create Ticket" — Automate ticket generation from incoming emails or webhooks.
  

2. Zendesk

• Feature/Setting: Tickets API "POST /api/v2/tickets" — Automator for incoming requests to automatedly log detailed cases.
  

3. Jira Service Management

• Feature/Setting: Create Issue API — Automates issue/ticket entries from custom portals.
  

4. ServiceNow

• Feature/Setting: Table API "POST /now/table/incident" — Automate new issue registration from diverse channels.
  

5. HubSpot Service Hub

• Feature/Setting: Conversations Inboxes API — Automation for ticket creation from messages.
  

6. Salesforce Service Cloud

• Feature/Setting: Case REST API "POST /services/data/vXX.X/sobjects/Case" — Automatedly generates support cases.
  

7. Zoho Desk

• Feature/Setting: Ticket Creation API — Automate new ticket entry on client submission.
  

8. Intercom

• Feature/Setting: Conversations API — Automator for ticket creation from chats.
  

9. Microsoft Dynamics 365 Customer Service

• Feature/Setting: Web API "POST /incidents" — Automated issue logging, automating assignment.
  

10. Help Scout

• Feature/Setting: Conversations API — Automate ticket flows from email or live chat.
  

11. Kayako

• Feature/Setting: Tickets API — Automated ticket creation from all channels.
  

12. HappyFox

• Feature/Setting: New Ticket API — Automates intake from online forms.
  

13. Spiceworks

• Feature/Setting: Help Desk API — Automate receiving and tracking model making requests.
  

14. Trello

• Feature/Setting: Cards API — Automated creation of support cards mapped to model making tasks.
  

15. Monday.com

• Feature/Setting: Items API — Automate item/ticket entries with client metadata.
  

16. Slack

• Feature/Setting: Incoming Webhooks/Slackbot — Automates ticket creation from #support channels.
  

17. Asana

• Feature/Setting: Task Creation API — Automated handoff of support requests as new tasks.
  

18. Google Forms + Apps Script

• Feature/Setting: Scripted automation — Automatedly parse form submissions to ticketing backend.
  

19. Twilio SMS

• Feature/Setting: Incoming SMS Webhook — Automate direct ticket generation from client texts.
  

20. WhatsApp Business API

• Feature/Setting: Message Webhook — Automating ticket creation from WhatsApp chats.
  

21. Gmail API

• Feature/Setting: Watch + Parse threads — Automates ticket creation from structured email content.
  

22. Microsoft Teams

• Feature/Setting: Bot Framework API — Automator posts tickets or escalations via chatbots.
  

23. SendGrid

• Feature/Setting: Inbound Parse Webhook — Automate parsing and ticket creation from managed email inbox.
  

24. Facebook Messenger

• Feature/Setting: Messenger Webhook — Automates intake and ticket creation from social messaging.
  

Benefits

1. Automating intake ensures all client issues are immediately ticketed, reducing manual oversight.

2. Automation accelerates assignment, tracking, and escalation loops for complex model making projects.

3. Automator keeps clients informed through automated status updates and notifications.

4. Automating reporting streamlines continuous improvement in professional services KPIs.

5. Automation enhances capacity for model makers by reducing repetitive manual tasks, increasing focus on core design and engineering.