Client Management & CommunicationPurpose
1.2. Improve client follow-up and rescheduling rates for acupuncture practices.
1.3. Enhance practitioner-client communication efficiency and satisfaction.
1.4. Minimize lost revenue and optimize appointment utilization in alternative medicine clinics.
1.5. Maintain professional standards by keeping clients accountable and informed.
Trigger Conditions
2.2. Manual marking of a client as "No-show" in scheduling software.
2.3. Calendar event is flagged as unattended (Google Calendar, Outlook, etc.).
2.4. System sync with Electronic Health Record (EHR) showing missed visit.
2.5. Practice management system update with unfulfilled attendance flag.
Platform variants
• Feature: Programmable Messaging API
• Setting: Configure "No-show" status trigger to send SMS via endpoint.
3.2. SendGrid
• Feature: Email API / Automated Campaigns
• Setting: Use transactional templates; set trigger to send upon missed status.
3.3. Mailgun
• Feature: Messages API
• Setting: Automated email sent through API based on missed appointment webhooks.
3.4. Outlook 365
• Feature: Calendar API, Mail API
• Setting: Trigger automated email via missed event in shared calendar.
3.5. Google Calendar
• Feature: EventWatch API
• Setting: Monitor events and send notification upon non-attended appointment detected.
3.6. Slack
• Feature: Incoming Webhooks
• Setting: Post message to client-status channel when appointment marked as no-show.
3.7. Microsoft Teams
• Feature: Bot Framework / Webhooks
• Setting: Automated message in Teams channel on missed appointment update.
3.8. Zoom
• Feature: Meeting Events Webhooks
• Setting: Trigger notification if client fails to join telehealth session.
3.9. WhatsApp Business API
• Feature: Messaging API
• Setting: Send templated message to client’s WhatsApp on no-show detection.
3.10. ActiveCampaign
• Feature: Automation Emails/SMS
• Setting: Launch workflow email/SMS when appointment missed tag applied.
3.11. Salesforce Health Cloud
• Feature: Process Builder or Flow Builder
• Setting: Configure process to send automated notification on "No Show" record.
3.12. HubSpot
• Feature: Workflows
• Setting: Email/SMS sequence triggered from missed appointment property update.
3.13. Clio Grow
• Feature: Workflow Automations
• Setting: Automated follow-up email/SMS configured upon "No-show" event.
3.14. Calendly
• Feature: Webhooks, Notifications
• Setting: Hook into no-show event to trigger integrated notification flow.
3.15. SimplePractice
• Feature: Automated Reminders/Notifications
• Setting: System configuration to send follow-up email/SMS for missed sessions.
3.16. Acuity Scheduling
• Feature: Appointment Status API, Notification Settings
• Setting: Use "No-show" trigger for scheduled follow-up via email/SMS.
3.17. Zapier
• Feature: Multi-step Automation
• Setting: Connect scheduling/CRM tool with notification service upon no-show.
3.18. Freshdesk
• Feature: Automations
• Setting: Create and send ticket or email from no-show event log.
3.19. Doxy.me
• Feature: Room API, Notifications
• Setting: Monitor virtual room entry; notify client upon non-attendance.
3.20. OneSignal
• Feature: Push Notification API
• Setting: Send push notification to client’s app on appointment no-show.
Benefits
4.2. Saves staff time through fully automated client communication.
4.3. Encourages rebooking and improves overall retention.
4.4. Enhances professional image and practice organization.
4.5. Provides consistent documentation for compliance and client history.