Post-class feedback surveys and review collection

Purpose

1.1. Automate the collection of post-class feedback and reviews from aerobics class attendees, ensuring regular input for class improvement, instructor performance evaluation, and marketing.
1.2. Provide seamless, timed survey delivery through preferred communication channels to maximize participation rates and capture reliable feedback.
1.3. Enable centralized aggregation and analysis of responses to facilitate actionable insights and inform client engagement strategies.

Trigger Conditions

2.1. Scheduled class session completion (based on booking/calendar end time).
2.2. Manual trigger by instructor after class.
2.3. New attendance entry added to CRM or booking system.
2.4. Client checks out via point-of-sale or mobile app.
2.5. Detection of payment completion for attended session.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Configure Programmable Messaging to send survey links following class events; e.g., trigger message from workflow using attendee phone number.
3.2. SendGrid
• Feature/Setting: Use Marketing Campaigns API to email post-class survey; set audience via attendee list segment.
3.3. Google Forms
• Feature/Setting: Auto-generate form links; use Forms API to personalize and dispatch after class ends.
3.4. Typeform
• Feature/Setting: Webhooks to create unique survey tasks; trigger notifications for attendees.
3.5. SurveyMonkey
• Feature/Setting: Automated survey collection by creating collector links via API and distributing by event trigger.
3.6. Microsoft Outlook
• Feature/Setting: Use Graph API to schedule and send feedback emails post-class via configured calendar event.
3.7. Slack
• Feature/Setting: Use chat.postMessage API to DM survey invitations to members of a class-specific channel.
3.8. Mailchimp
• Feature/Setting: Automated email journeys; send surveys immediately after class tags are updated in audience list.
3.9. WhatsApp Business API
• Feature/Setting: Send feedback requests using messages template triggered from class finish event.
3.10. Facebook Messenger Platform
• Feature/Setting: Deliver survey links via Send API as part of post-class follow-up sequence.
3.11. Constant Contact
• Feature/Setting: Use Email Campaign Automation to send surveys based on updated event lists.
3.12. HubSpot
• Feature/Setting: Utilize workflows to trigger Feedback Survey emails from class contact property updates.
3.13. Zendesk
• Feature/Setting: Trigger satisfaction survey via ticket status change or class interaction completion.
3.14. Salesforce
• Feature/Setting: Use Process Builder to send survey email when Activity/Attendance record status is updated.
3.15. Zoho CRM
• Feature/Setting: Email feedback requests using custom workflow actions upon completion of Aerobics class attendance.
3.16. ActiveCampaign
• Feature/Setting: Automate email feedback via campaign triggers set by post-class tags or custom fields.
3.17. Eventbrite
• Feature/Setting: Trigger attendee follow-up emails using “Event Ended” webhook with review survey link.
3.18. Calendly
• Feature/Setting: Use webhook notifications for event completion to send personalized survey emails.
3.19. Jotform
• Feature/Setting: Create and send survey forms directly via API linked to class attendance event.
3.20. Google Sheets
• Feature/Setting: Scripted workflow appends attendee row, triggers email with Google Forms link for feedback.
3.21. Trello
• Feature/Setting: Use Butler automation to post feedback link as comment or card after class event is marked done.
3.22. Airtable
• Feature/Setting: Automation to send feedback form via email/SMS using newly added attendance records as triggers.

Benefits

4.1. Increased feedback response rate through immediate, automated outreach.
4.2. Time savings for instructors and admins by removing manual follow-ups.
4.3. Improved class quality and client retention from actionable, real-time insights.
4.4. Centralized data flow for integration with reporting dashboards.
4.5. Enhanced reputation management with timely review requests.