SMS/email appointment reminders

Purpose

1.1 Automate SMS/email appointment reminders to ensure clients are informed of upcoming electrolysis appointments, reducing no-shows, increasing operational efficiency, and streamlining the client communication workflow from initial booking through follow-up.
1.2 Automated reminders improve the client onboarding process, bolster punctuality, boost satisfaction, and minimize manual handling for routine communications.
1.3 Automation enables timely, consistent, and personalized outreach, supporting business reputation and professional image in the beauty & personal care industry.

Trigger Conditions

2.1 Automated trigger upon new appointment creation or update in CRM or booking system.
2.2 Trigger activates in response to scheduled time intervals before the appointment (e.g., 24 hours, 2 hours prior).
2.3 Automation triggered by status change (confirmed, rescheduled, canceled).
2.4 Recurring automation for follow-up reminders post-appointment.

Platform Variants

3.1 Twilio (SMS)
- Feature/Setting: Automated Messaging > Messaging Services API; configure with appointment fields (client, date, time).
- Sample: POST to /Messages endpoint with dynamic client data merged.

3.2 SendGrid (Email)
- Feature/Setting: Automated Email Campaigns > Dynamic Templates API; populate variables for client name, appointment details.
- Sample: POST to /mail/send with personalization fields.

3.3 Plivo (SMS)
- Feature/Setting: Message API > Send SMS; link CRM to automate message dispatch for reminders.
- Sample: POST to /v1/Account/{auth_id}/Message.

3.4 Mailgun (Email)
- Feature/Setting: Email Automation > Messages API; set up automated scheduled sends with variables.
- Sample: POST to /v3/{domain}/messages.

3.5 Nexmo (Vonage) (SMS)
- Feature/Setting: SMS API; configure webhook to automate SMS trigged by booking events.
- Sample: POST to /sms/json.

3.6 Amazon SES (Email)
- Feature/Setting: Email Automation via SendEmail API; automate appointment confirmations and reminders.
- Sample: POST to /v2/email/outbound-emails.

3.7 ClickSend (SMS & Email)
- Feature/Setting: Transactional SMS/Email API; automate batch and scheduled reminders.
- Sample: POST to /v3/sms/send and /v3/email/send.

3.8 MessageBird (SMS)
- Feature/Setting: SMS Messaging API; schedule appointment-based automations.
- Sample: POST to /messages.

3.9 SMTP2GO (Email)
- Feature/Setting: Scheduled Sending API; automate recurring email reminders with custom content.
- Sample: POST to /v3/email/send.

3.10 Infobip (SMS & Email)
- Feature/Setting: Automated Communication API; trigger automations based on event notifications.
- Sample: POST to /sms/2/text/advanced and /email/2/send.

3.11 RingCentral (SMS)
- Feature/Setting: SMS API; automate notification workflow tied to appointment records.
- Sample: POST to /restapi/v1.0/account/~/extension/~/sms.

3.12 Mandrill (Email for Mailchimp)
- Feature/Setting: Transactional Emails API; automate templated messages individually per client event.
- Sample: POST to /messages/send.

3.13 Telesign (SMS)
- Feature/Setting: Messaging API; automate one-time and scheduled SMS notifications.
- Sample: POST to /v1/messages.

3.14 Postmark (Email)
- Feature/Setting: Message Streams API; automate event-driven reminders using templates.
- Sample: POST to /email.

3.15 Sinch (SMS)
- Feature/Setting: SMS Automation API; integrate with client database for real-time notifications.
- Sample: POST to /xms/v1/{service_plan_id}/batches.

3.16 Pepipost (Email)
- Feature/Setting: Send API; automate campaign-style reminders triggered by booking system.
- Sample: POST to /api/v2/sendEmail.

3.17 Telnyx (SMS)
- Feature/Setting: Messaging API; automate personalized SMS for each appointment lifecycle.
- Sample: POST to /v2/messages.

3.18 SocketLabs (Email)
- Feature/Setting: Injection API; automate reminders for mass or targeted recipient lists.
- Sample: POST to /api/v1/send/email.

3.19 Bandwidth (SMS)
- Feature/Setting: Messaging API; automate customer messaging on scheduled timeframes.
- Sample: POST to /api/v2/users/{accountId}/messages.

3.20 Pusher Beams (SMS/Push)
- Feature/Setting: Publish API; automate multi-channel notifications based on client preferences.
- Sample: POST to /publish_api/v1/instances/{instance_id}/publishes.

3.21 Mailjet (Email)
- Feature/Setting: Send API with templates; automate reminders with dynamic fields (name, appointment).
- Sample: POST to /v3.1/send.

3.22 Karix.io (SMS)
- Feature/Setting: Messaging API; automate event-triggered reminders per booking.
- Sample: POST to /v1/messages.

Benefits

4.1 Automates routine communication, boosting operational efficiency and reliability.
4.2 Significantly reduces no-shows and late cancellations through automated timely reminders.
4.3 Improves client satisfaction by automating personalized and consistent outreach.
4.4 Automation allows for scalable, error-free communications as the client base grows.
4.5 Frees staff from repetitive tasks, enabling focus on service delivery and client care.