Scheduled reminders for missing documents

Purpose

1. Automate scheduled reminders for clients to submit missing onboarding or KYC documents, minimizing manual follow-ups, improving compliance, ensuring timely account activation, reducing risks, enabling tracking, and supporting regulatory requirements in business banking onboarding workflows.

Trigger Conditions

1. Missing required document(s) detected after client registration.

2. Scheduled intervals (e.g., 24, 48, 72 hours, or custom logic) without receipt of required document(s).

3. Deadline approaches or escalation triggers for non-compliance.

4. Document submission status updated in core banking/CRM system.

Platform Variants

1. Twilio SMS

• Feature: Programmable Messaging — configure automated SMS reminders with webhooks as trigger; sample: Set up a POST to /Messages with recipient, message, and sender ID.
  

2. SendGrid

• Feature: Email API — automate sending reminder emails via transactional API; sample: Create scheduled sends with recipient, subject, template.
  

3. Slack

• Feature: Message API — automate direct messages to client managers or internal teams; sample: chat.postMessage with dynamic reminder payloads.
  

4. Microsoft Outlook 365

• Feature: Graph API — automate scheduled email reminders to clients; sample: /sendMail endpoint with custom templates.
  

5. Google Calendar

• Feature: Events API — create automated calendar reminder events for clients/service managers with hangout links.
  

6. Salesforce

• Feature: Process Builder/Flow Builder — automate personalized reminder emails or tasks based on missing document fields.
  

7. HubSpot

• Feature: Workflows — automate sending email or SMS reminders to contacts with incomplete document submissions.
  

8. Zapier

• Feature: Scheduler + Email/SMS actions — configure zaps to trigger and automate reminders at set intervals.
  

9. Pipedrive

• Feature: Workflow Automation — automatically email or notify users when related deal/person is missing document info.
  

10. Monday.com

• Feature: Automation Recipes — trigger reminder notifications or emails for item status “missing document”.
  

11. Trello

• Feature: Butler Automation — automate card due reminders tagged “missing docs” to relevant members.
  

12. Intercom

• Feature: Message Automation — configure targeted, automated in-app or email reminders to users with incomplete profiles.
  

13. ActiveCampaign

• Feature: Automations — create follow-up reminder emails as a sequence, triggered by custom fields.
  

14. Mailgun

• Feature: Automated Email Scheduling — set up scheduled email reminders to a list with missing doc status.
  

15. Zendesk

• Feature: Trigger/Automation — automate ticket creation and reminder notification for compliance follow-ups.
  

16. WhatsApp Business API

• Feature: Message Templates — automated send of templated reminders via pre-approved WhatsApp messages.
  

17. DocuSign

• Feature: Envelope Reminders — schedule and automate reminders for pending signers of KYC/onboarding packets.
  

18. Asana

• Feature: Automation Rules — set up auto-reminder messages to task owners of overdue/missing uploads.
  

19. Airtable

• Feature: Automations — trigger email or Slack notification if document fields are empty after time X.
  

20. Calendly

• Feature: Notification Triggers — automate reminder emails requesting docs ahead of scheduled onboarding calls.
  

21. Microsoft Teams

• Feature: Automated Bot Messaging — send reminders directly to chat/channel for team/client nudge.
  

22. Webex Teams

• Feature: Bot API — automated reminders posted at predefined times to rooms or users.
  

23. ClickSend

• Feature: SMS Schedule — automate text messages for missing documents via scheduled API calls.
  

24. Freshdesk

• Feature: Automations — set rule-based reminders via email or SMS for client tickets with incomplete KYC.
  

Benefits

1. Automates follow-up, reducing manual intervention.

2. Enhances compliance by automatedly tracking document deadlines.

3. Reduces risk of onboarding delays with automation of reminders.

4. Supports omnichannel automated notifications (SMS, email, chat).

5. Automator platforms handle escalation for persistent non-compliance.

6. Enables auditable logs of reminder automation and client touchpoints.

7. Maintains client engagement for frictionless automated onboarding.