Clinical Workflow AutomationsPurpose
1.2. Automates notifications to patients for medication schedules, follow-up visits, warning signs, and feedback collection.
1.3. Ensures seamless automation of communication between clinical staff and patients, reducing manual intervention and minimizing missed care steps.
1.4. Automating patient reminders improves care quality and adherence rates, automates documentation for liability protection, and automates escalation when responses are not received.
Trigger Conditions
2.2. Can be automated based on the date/time of the procedure record or by staff initiation in the PMS.
2.3. Triggers upon patient assignment of a post-op status or designation of particular procedures like colonoscopy or endoscopy.
2.4. Automates based on custom intervals post-discharge (e.g., 24h, 72h), follow-up orders, or unresponsive patient detection.
Platform Variants
• Feature/Setting: Automate outbound SMS reminders; configure through Messaging API with scheduled message send. Sample: POST /Messages with patient number and message body.
3.2. SendGrid
• Feature/Setting: Automate personalized email notifications; utilize Marketing Campaigns API and dynamic templates. Sample: Create single send and schedule delivery.
3.3. Microsoft Teams
• Feature/Setting: Automate notification posts to clinical teams upon patient non-responsiveness; configure with Webhook Connector.
3.4. Slack
• Feature/Setting: Automate sending alerts in healthcare ops channels for at-risk post-op patients; use Incoming Webhooks.
3.5. Mailchimp
• Feature/Setting: Automate segmented patient reminder campaigns using Automated Customer Journeys and API-based list triggers.
3.6. Outlook Calendar
• Feature/Setting: Automate calendar invites for follow-up appointments; configure Calendar API with event creation.
3.7. Google Calendar
• Feature/Setting: Automate schedule blocks for post-procedure calls; use Events: insert method via API.
3.8. WhatsApp Business API
• Feature/Setting: Automate outbound messaging flows for monitored patients; use /messages endpoint for scheduled post-procedure templates.
3.9. Salesforce Health Cloud
• Feature/Setting: Automate task creation linked to patient case objects; use Health Cloud API for trigger-driven workflows.
3.10. Athenahealth
• Feature/Setting: Automate patient engagement post-visit using the Appointments API to trigger messaging.
3.11. Epic EHR
• Feature/Setting: Automate outgoing reminders using Interconnect API and MyChart patient messaging endpoints.
3.12. Cerner
• Feature/Setting: Automate CareAware messaging for post-procedure touchpoints using Cerner Open Developer Experience APIs.
3.13. Zendesk
• Feature/Setting: Automate follow-up ticket generation for care teams to monitor patient responses; use Ticket API.
3.14. HubSpot
• Feature/Setting: Automate email sequences and task reminders via Workflows and the CRM API.
3.15. Zapier
• Feature/Setting: Automate multi-step reminders using Turbo Automations linking EHR, SMS, and email.
3.16. Google Sheets
• Feature/Setting: Automate reminder scheduling from a sheet listing completed procedures; use Apps Script triggers.
3.17. ClickSend
• Feature/Setting: Automate SMS/email/fax reminders to patients; schedule via REST API POST /v3/messages.
3.18. RingCentral
• Feature/Setting: Automate voice call reminders using RingOut API with scheduled call initiation.
3.19. ActiveCampaign
• Feature/Setting: Automate automated follow-up workflows and notification emails using Automations API.
3.20. Doxy.me
• Feature/Setting: Automate telehealth follow-up invitations using Meeting API and scheduled SMS/email integration.
Benefits
4.2. Automating reminders decreases risk of post-op complications and supports monitoring adherence.
4.3. Automation boosts workflow efficiency and enables tracking for continuous improvement.
4.4. Automates escalations, ensuring at-risk patients receive timely clinical attention.
4.5. Automator platforms centralize communication and documentation, enabling data-driven care pathways for gastroenterologists.