Clinical Workflow ManagementPurpose
1.2. Improve clinical workflow efficiency by automating the communication of results and necessary follow-up instructions.
1.3. Reduce manual errors or delays in patient alerting, enhancing care outcomes and patient satisfaction.
1.4. Support compliance with regulatory standards for timely information delivery and audit tracking.
1.5. Enable seamless escalation protocols for critical results ensuring urgent cases are prioritized.
Trigger Conditions
2.2. Update in patient records indicating a result status change (e.g., critical, abnormal, or completed).
2.3. Physician approval/verification of lab results.
2.4. Scheduled batch release of lab results from diagnostic systems.
2.5. External webhook from lab partner signaling data availability.
Platform Variants
3.1. Twilio SMS
• Feature/Setting: Programmable Messaging API, send alerts via SMS—Configure SMS body, sender ID, and recipient from EHR webhook.
3.2. SendGrid
• Feature/Setting: Mail Send API—Send secure email notifications with custom subject and result template on result availability.
3.3. Slack
• Feature/Setting: Incoming Webhooks—Channel posts on new results for internal staff alerting; configure webhook with result JSON payload.
3.4. Microsoft Teams
• Feature/Setting: Connectors & Webhooks—Card notifications on critical lab results; define adaptive cards and activity feed alerts.
3.5. Salesforce Health Cloud
• Feature/Setting: Process Builder + Custom Notification—Trigger patient case update on result entry, configure notifications for care teams.
3.6. Epic Systems
• Feature/Setting: Interconnect API—Push lab result updates to patient portal and clinician inbox, mapping result codes.
3.7. Cerner
• Feature/Setting: FHIR R4 LabResult API—Subscribe to lab result events, invoke notification workflow using FHIR Subscription resource.
3.8. Google Cloud Pub/Sub
• Feature/Setting: Pub/Sub topics—Publish message on new lab result in shared topic; configure result consumers.
3.9. AWS Lambda
• Feature/Setting: Function Triggered by SNS—Process lab result event and call downstream notification services.
3.10. Zapier
• Feature/Setting: Webhooks + Email/SMS/Slack actions—On webhook from EHR, trigger multi-channel notifications.
3.11. PagerDuty
• Feature/Setting: Events API—Raise incident for critical results; configure payload mapping for result urgency.
3.12. ServiceNow
• Feature/Setting: Workflows + Notification Rules—Auto-create cases and trigger result alerts for clinical teams.
3.13. Doximity
• Feature/Setting: Fax API—Send faxed result notifications to referring physician with secure delivery settings.
3.14. TigerConnect
• Feature/Setting: Messages API—Direct secure message to providers; configure alert escalation logic on result severity.
3.15. Intercom
• Feature/Setting: Messenger + Custom Bot—Automated chat pop-up in patient portal with new result notification.
3.16. Mailgun
• Feature/Setting: SMTP/API Email—Set up transactional email on result update, configure template with result data.
3.17. Aircall
• Feature/Setting: Call API—Trigger outbound automated voice call for select result types; configure voice script.
3.18. Mend
• Feature/Setting: Appointment Reminders—Automated follow-up scheduling link included in patient result alert message.
3.19. Webex
• Feature/Setting: Messages API—Push direct message to care team space for new or critical lab outcomes.
3.20. Meditech
• Feature/Setting: MAGIC/Ex API—Extract finalized results, auto-send notifications leveraging EHR integration hooks.
Benefits
4.2. Rapid actionable information delivery improves treatment initiation and patient adherence.
4.3. Consistent, auditable record of notifications for compliance and quality improvement.
4.4. Minimizes risks of delayed or missed alerting in high-risk allergy/immunology cases.
4.5. Enhances patient engagement and trust through timely, clear result communication across preferred channels.