Communication and Alert AutomationPurpose
1.2. Streamline communication to multidisciplinary teams for emergencies (e.g., code blue, sepsis alerts) to minimize manual delays.
1.3. Automate escalation of alerts, deliver automated notifications to staff, and track acknowledgment in compliance with hospital protocols.
1.4. Facilitate automated reporting and analytics of RRT activations for quality improvement.
Trigger Conditions
2.2. Nurse or clinician submits an emergency code via EMR, mobile app, or hardware trigger.
2.3. Automated receipt of external codes (lab result alerts indicating critical status).
2.4. Manual activation via secure web dashboard.
Platform Variants
3.1. Twilio SMS
• Feature/Setting: Use Programmable SMS API to automate instant text alerts to RRT members. Example: POST to /Messages endpoint with role-based recipients.
3.2. PagerDuty
• Feature/Setting: Automatedly trigger incident via Events API v2, send alert escalation to on-call clinicians, and automate acknowledgment feedback.
3.3. Microsoft Teams
• Feature/Setting: Automate adaptive card posting via Incoming Webhook or Graph API to medical team channel with event details.
3.4. Slack
• Feature/Setting: Automate message and workflow trigger using Slack API chat.postMessage for automated RRT activations.
3.5. Cisco Webex
• Feature/Setting: Automated message delivery to target spaces or people via Webex API /messages endpoint in real-time.
3.6. SendGrid
• Feature/Setting: Automate critical incident notification email leveraging the Mail Send API for targeted delivery.
3.7. Vocera
• Feature/Setting: Automator initiates voice calls/broadcast alerts directly to Vocera-enabled badges via Vocera Voice API.
3.8. ServiceNow
• Feature/Setting: Automate incident record creation and escalate via Workflow or REST Table API.
3.9. Opsgenie
• Feature/Setting: Automate alert creation with detailed payload using the Alert API, manage notification chains.
3.10. WhatsApp Business API
• Feature/Setting: Automated emergency message templates sent to RRT mobile devices through /messages endpoint.
3.11. Zoom Chat
• Feature/Setting: Automate sending RRT activation messages to chat channels using Zoom Chat Send API.
3.12. Firebase Cloud Messaging (FCM)
• Feature/Setting: Automated mobile push notifications to staff apps for instant alerting.
3.13. AWS SNS
• Feature/Setting: Automate and orchestrate mass notifications to SMS, email, and endpoints via SNS publish API.
3.14. G Suite Gmail API
• Feature/Setting: Automatedly draft and send emails to distribution lists via /users/messages/send endpoint.
3.15. Salesforce Health Cloud
• Feature/Setting: Automate Case or Alert record creation to medical team queues using REST API.
3.16. Zoom Phone
• Feature/Setting: Initiate automated outbound calls to RRT members through Zoom Phone API when escalation rules trigger.
3.17. Telegram Bot API
• Feature/Setting: Automate message sending via /sendMessage for real-time updates to subscribed team.
3.18. Splunk On-Call
• Feature/Setting: Automate shift-based alerting/response using Events API for targeted notifications.
3.19. Microsoft Power Automate
• Feature/Setting: Automate hospital system webhook triggers to chain SMS, call, or Teams notifications.
3.20. Freshservice
• Feature/Setting: Automate ticket or incident triggering and dynamic notification using Tickets API.
3.21. SAP SuccessFactors
• Feature/Setting: Automated alert or workflow initiation using Integration Center APIs for HR or schedule notifications.
3.22. Genesys Cloud
• Feature/Setting: Callbacks and automated outbound calls to medical teams using Conversation API triggers.
3.23. Oracle Health Sciences
• Feature/Setting: Automate serious event workflow start using REST APIs for end-to-end incident management.
3.24. Zoom Meetings
• Feature/Setting: Automatically schedule/launch meetings with RRT via Meetings API when event conditions are met.
Benefits
4.2. Automates escalation logic for uninterrupted multi-team coordination.
4.3. Provides instant, automated evidence trail of activations for compliance.
4.4. Automating notifications enables 24/7 team awareness and improves patient outcomes.
4.5. Automator tools enable fully customizable, automatable communication chain on failure points.
4.6. Automated analytics enable continuous improvement in critical event management.