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Emergency notification system for critical updates

Purpose

1.1. Automate instant alerts to students, faculty, and staff regarding emergencies (e.g., natural disasters, campus threats, health advisories) to minimize response time and ensure safety.
1.2. Automated communication to diverse endpoints (SMS, email, phone, app notifications) for robust deliverability of critical updates.
1.3. Logs automatedly maintained for audit trails, compliance, and incident review.
1.4. Automator to segment recipients (students, faculty, admin) and customize messaging for different audience categories.
1.5. Centralized automating dashboard for triggering, monitoring, and ending emergency campaigns.

Trigger Conditions

2.1. Manual trigger by authorized personnel for incidents (e.g., fire, lockdown, evacuation).
2.2. Automated trigger from alerting sensors (smoke, motion, gunshot detection).
2.3. Automatedly triggered by external feeds (weather API, police alerts, government notices).
2.4. Scheduled drills automated at defined intervals for preparedness.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: SMS API; Send bulk SMS; Sample Config: Use `Messages.create()` with dynamic recipient lists and templated alerts.
3.2. SendGrid
• Feature/Setting: Mail Send API; Automated emails; Sample Config: JSON payload with dynamic subject/body and recipient mapping.
3.3. Slack
• Feature/Setting: Incoming Webhooks; Automated channel notifications; Config: Webhook URL with JSON alert message.
3.4. Microsoft Teams
• Feature/Setting: Connector webhooks; Automated group alert; Config: HTTP POST with alert card JSON.
3.5. PagerDuty
• Feature/Setting: Events API; Automated escalation; Config: POST event with severity parameter set to "critical".
3.6. Pushover
• Feature/Setting: Messaging API; Automated push to mobile; Config: User/group keys and message payload for quick delivery.
3.7. SignalWire
• Feature/Setting: Messaging API; Reliable SMS automation; Config: REST API with recipient and content fields.
3.8. WhatsApp Business API
• Feature/Setting: Send Message endpoint; Automated WhatsApp push; Config: Message template ID and contact lists.
3.9. Firebase Cloud Messaging
• Feature/Setting: Send endpoint; Automated mobile push; Config: Device tokens and critical notification flag.
3.10. Cisco Webex
• Feature/Setting: Messages API; Direct/group message; Config: Room ID/user ID with alert text.
3.11. Zoom Chat API
• Feature/Setting: Chat messages endpoint; Automate campus alert; Config: Account access, recipient, and message JSON.
3.12. Mailgun
• Feature/Setting: Messages API; Automatable bulk email alerts; Config: API Key, recipient group, email template.
3.13. Discord
• Feature/Setting: Webhook; Automated channel alert; Config: Channel webhook, alert content in JSON.
3.14. RingCentral
• Feature/Setting: Glip Messaging API; Automate distributed messaging; Config: Auth token, message content, group targeting.
3.15. Amazon SNS
• Feature/Setting: Publish API; Automate SMS/push/email notifications; Config: Topic ARN, message structure.
3.16. Google Chat
• Feature/Setting: Webhook; Automator for group alerts; Config: Bot webhook, alert JSON message.
3.17. LINE Messaging API
• Feature/Setting: Push Message; Automated alert; Config: Channel access token, user/group ID, alert text.
3.18. Zenvia
• Feature/Setting: SMS/WhatsApp API; Automated message; Config: Recipient, content, automation flag.
3.19. RapidPro
• Feature/Setting: Flows API; Emergency flows; Config: Flow trigger endpoint, contact field mapping.
3.20. One Call Now
• Feature/Setting: Voice/SMS automation; Config: API credentials, phone/email upload, auto-alert template.
3.21. AlertMedia
• Feature/Setting: API Automation; Multichannel crisis notification; Config: Create Alert API, targeted recipient group.

Benefits

4.1. Automates rapid, consistent multi-channel emergency communication, improving campus safety.
4.2. Reduces manual effort and the risk of human error during high-stress incidents by automating triggers and message delivery.
4.3. Automator guarantees message delivery with backups across channels (SMS, voice, push, email).
4.4. Automated logging and analytics for compliance, transparency, and review of incident response.
4.5. Scalable, configurable automation for drills and real incidents, tailored to architecture school needs within higher education.
4.6. Ensures information uniformity by automating updates, reducing misinformation and panic.

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