Communication and Engagement AutomationPurpose
1.2. Automates message delivery, receipt confirmation, and archiving of health-related interactions between patients and care teams.
1.3. Enables automated reminders, check-ins, emergency alerts, and post-procedure follow-ups to increase patient engagement and continuity of care.
1.4. Automates integration with EHR/EMR systems for seamless patient data referencing and communication logging.
1.5. Automates multi-channel escalation if a message goes unanswered (e.g., SMS fallback).
Trigger Conditions
2.2. Physician sends automated follow-up after appointment or test results.
2.3. Scheduled health check-ins (e.g., medication adherence, symptom reporting).
2.4. System detects urgent lab results or ECG findings and triggers auto-communication.
2.5. Missed appointment or unread message triggers automated reminders.
2.6. Automated alerts for prescription refills or medical device monitoring.
Platform Variants
• Feature: Programmable Messaging — Automate secure two-way SMS with Twilio Conversations API, configure HIPAA mode.
3.2. SendGrid
• Feature: Transactional Email API — Automate sending/receiving secure patient notifications, enable inbound parse webhook for responses.
3.3. Microsoft Teams
• Feature: Bot Framework — Automate Teams-based chat with adaptive cards for engagement, set up Graph API permissions for medical data.
3.4. Slack
• Feature: Slack API (Conversations) — Automate private channels for patient groups, use Events API for message triggers.
3.5. Salesforce Health Cloud
• Feature: Health Cloud Messaging — Automate clinical message flows, configure secure messaging objects.
3.6. Epic EHR
• Feature: Interconnect API — Automate secure message writing/reading to MyChart patient portal.
3.7. TigerConnect
• Feature: TigerText Secure Messaging — Automate role-based message routing, configure alert rules.
3.8. Zoom
• Feature: Zoom Chatbot — Automate chat reminders and patient Q&A, configure JWT app for health context.
3.9. Google Chat
• Feature: Chat API — Automate messages to patient groups, enable Data Loss Prevention for medical data.
3.10. Cerner PowerChart EHR
• Feature: FHIR API Messaging — Automate in-EHR alerts and outbound patient messaging with clinical context.
3.11. AWS SNS
• Feature: SNS Topics — Automate secure SMS/push notification workflows, apply server-side encryption.
3.12. Medchat
• Feature: Webchat Widget API — Automate live chat embedding into hospital portals, configure auto-responders.
3.13. Zendesk
• Feature: Support Chat – Automate patient inquiry routing, configure triggers and automations for health categories.
3.14. VSee Clinic
• Feature: Messaging API — Automate chat session creation for telecardiology consults, enforce session privacy.
3.15. Intercom
• Feature: Inbox Automation — Automate message flows for common patient questions, configure Custom Bots.
3.16. Spruce Health
• Feature: Secure Messaging — Automate message threads per patient, set up escalation automations for non-response.
3.17. WhatsApp Business API
• Feature: Template Messages — Automate appointment and test result notifications, enable health verification flows.
3.18. Healthie
• Feature: Chat API — Automate message reminders for follow-up care, configure role-based access.
3.19. Klara
• Feature: Messaging Flows — Automate staged patient engagement, configure care pathway automations.
3.20. MuleSoft Anypoint
• Feature: API Orchestration — Automate secure messaging across integrated EHRs and patient apps, apply HIPAA policies.
Benefits
4.2. Reduces message response delays by automating reminders and escalations in urgent care workflows.
4.3. Enhances compliance by automatedly logging and encrypting every healthcare communication.
4.4. Increases operational efficiency by automating repetitive messaging tasks and health check-ins.
4.5. Boosts patient satisfaction by automating tailored messaging based on patient history, improving follow-through on care plans.
4.6. Automates integration of message touchpoints into healthcare analytics for continuous improvement.