Communication and EngagementPurpose
1.2. Ensure critical communications reach recipients via mobile or web-based alerts with maximum visibility.
1.3. Support engagement and trust by accelerating urgent responses and minimizing confusion during emergencies.
Trigger Conditions
2.2. Automated detection of keywords in inbound emails (e.g., “urgent”, “cancel”, “emergency”).
2.3. Calendar event marked as “critical” or tagged as urgent.
2.4. Real-time weather alert webhook integration (hazard/warning in location).
2.5. Failure in class check-in system (triggered if threshold met for late arrivals).
2.6. Dashboard alert parameter exceeded (e.g., COVID-19 case report).
Platform Variants
• Feature/Setting: Messaging API / Programmable SMS — Set webhook to receive trigger payload and dispatch SMS.
• Sample: Configure message template and sender IDs.
3.2. Pusher
• Feature/Setting: Notifications API — Bind to urgent event; push to mobile/web.
• Sample: Use JavaScript client for instant display.
3.3. Firebase Cloud Messaging (FCM)
• Feature/Setting: Topics — Subscribe all recipients to “urgent” and send data message.
• Sample: Set high priority push.
3.4. OneSignal
• Feature/Setting: REST API / Segments — Create “Urgent” segment; send targeted push via API.
• Sample: JSON body triggers push.
3.5. SendGrid
• Feature/Setting: Email API — Flag subject as “[URGENT]”; trigger via email API call.
• Sample: Dynamic template for emergency comms.
3.6. Slack
• Feature/Setting: Incoming Webhooks — Post urgent message to instructor/parent channel.
• Sample: Mark channel notification as “@here” or “@channel”.
3.7. Microsoft Teams
• Feature/Setting: Incoming Webhook Connector — Auto-post urgent alerts to “General” or specified channel.
• Sample: Use actionable message cards.
3.8. Discord
• Feature/Setting: Bot/API — Bot account posts to announcement channel using specific webhook.
• Sample: Mention role “@all students”.
3.9. Apple Push Notification Service (APNS)
• Feature/Setting: APNS REST API — Send with “content-available:1”; set “alert” payload.
• Sample: Urgent payload triggers app notification.
3.10. Google Chat
• Feature/Setting: Webhook bot — Message formatted as urgent; instant alert to staff chat group.
• Sample: Markdown for urgency.
3.11. WhatsApp Business API
• Feature/Setting: Send message endpoint — Use pre-approved template tagged as “alert”.
• Sample: Send to student/parent numbers.
3.12. Facebook Messenger Platform
• Feature/Setting: Send API — Trigger through Page Access token; tag as “ISSUE_RESOLUTION”.
• Sample: Automated Messenger push.
3.13. Telegram Bot API
• Feature/Setting: sendMessage method — Message to enrolled chat groups/channels.
• Sample: “/alert” command prefix.
3.14. Amazon SNS (Simple Notification Service)
• Feature/Setting: Publish API — “Urgent” topic; fan-out to subscribed SMS/Email/HTTP endpoints.
• Sample: High-priority topic publish.
3.15. Zapier
• Feature/Setting: Push notification action — Connect trigger to push app or SMS service.
• Sample: “Push by Zapier” or SMS action.
3.16. ClickSend
• Feature/Setting: SMS API — POST request to sms/send endpoint with urgent content.
• Sample: Emergency keyword triggers.
3.17. Plivo
• Feature/Setting: Messaging API — Template message for urgent; bulk send.
• Sample: List management for urgent tags.
3.18. Sinch
• Feature/Setting: SMS/Push — API call with high-priority parameter.
• Sample: Route via SMS or app push.
3.19. Viber Business Messages
• Feature/Setting: API — Set “urgent” campaign; messages sent to official subscribers.
• Sample: Fallback rule to SMS if undelivered.
3.20. Pushwoosh
• Feature/Setting: Create push campaign via API; urgent channel / badge increased.
• Sample: Segment for “all app users”.
Benefits
4.2. Reduced manual workload for instructors and admins.
4.3. Higher student and parent satisfaction due to clear, timely updates.
4.4. Minimizes risks and confusion in fast-changing situations.
4.5. Streamlines compliance with safety and operational protocols.