Engagement score tracking and reporting

Purpose

1.1 Monitor and quantify member engagement within an anime club through activity, participation, and sentiment across digital channels.
1.2 Generate periodic, automated reports ranking members and summarizing overall engagement trends for community managers.
1.3 Inform reward systems, event planning, and retention strategies with actionable metrics to foster higher participation.
1.4 Aggregate multi-channel interaction (chats, social posts, event check-ins) for accurate and unbiased scoring.
1.5 Facilitate real-time engagement insights, empowering leadership to identify active contributors and outreach to less-engaged members.

Trigger Conditions

2.1 New message, post, or comment detected in club communication channels.
2.2 Member RSVP, check-in, or participation response logged for an official event.
2.3 Scheduled batch: weekly or monthly report deadline reached.
2.4 Custom tag or reaction added by moderators to user content.
2.5 Detection of onboarding, milestone completions, or anniversaries for member recognition.

Platform Variants

3.1 Discord
• Feature/Setting: Use "Get Guild Member" API and "List Channel Messages" function for activity tracking; sample setup: webhook > fetch message counts > map users.
3.2 Slack
• Feature/Setting: "users.info" and "conversations.history" endpoints; configure event subscriptions for message activities in #club channels.
3.3 Microsoft Teams
• Feature/Setting: Graph API "List chat messages" and "Get user presence"; webhook configuration for meetings/events.
3.4 Facebook Groups
• Feature/Setting: Graph API for "Group Feed" and "Member List;" trigger from post creation and comment webhooks.
3.5 Twitter (X)
• Feature/Setting: "Search Tweets" and "User timeline" endpoint; stream API for relevant anime hashtags and mentions.
3.6 Instagram
• Feature/Setting: Graph API "User Media" and hashtag tracking for anime-related story/post engagement.
3.7 Google Forms
• Feature/Setting: Form Submit trigger; export participation logs to Sheets or Database.
3.8 Google Sheets
• Feature/Setting: Use "Append Row" and "Read Row" for tracking and reporting engagement tallies.
3.9 Microsoft Excel (Online)
• Feature/Setting: "Add Row" and "Get Row" with automation triggers on edit for engagement logs.
3.10 Zoho CRM
• Feature/Setting: Custom Module "Engagement Score"; use "Create/Update Record" API after each activity detected.
3.11 HubSpot
• Feature/Setting: "Engagements API" for custom properties, "Timeline Events" to record participation.
3.12 Notion
• Feature/Setting: Database feature for member scores; webhook integration on page update for tracking changes.
3.13 Airtable
• Feature/Setting: Automated "Update Record" on engagement triggers and rollup "Score" fields.
3.14 Typeform
• Feature/Setting: "Webhooks" on submission for event sign-ups; auto calculate engagement points.
3.15 Eventbrite
• Feature/Setting: "Event Attendees" API and "Event.CHECKED_IN" webhook trigger for in-person scoring.
3.16 Meetup
• Feature/Setting: "RSVP" and "Attendance" endpoints for real-time event participation points.
3.17 Mailchimp
• Feature/Setting: "Campaign Engagement" API pull to track clicks/opens for newsletter-driven scoring.
3.18 Trello
• Feature/Setting: Board automation to trigger on card comments, movement, or checklist completions as participation indicators.
3.19 Asana
• Feature/Setting: Webhook and "Task Completion" trigger for volunteer campaigns/events.
3.20 Intercom
• Feature/Setting: "User Events" API on message replies or feedback forms; segment and score automatically.
3.21 Salesforce
• Feature/Setting: Custom objects for "Engagement Score"; process builder automation on communication logs.
3.22 Zendesk
• Feature/Setting: Trigger "Ticket Update" or "Community Post" for club Q&A participation tracking.
3.23 Telegram
• Feature/Setting: Bot API "getChatMember" and "getUpdates" for message/post tracking.

Benefits

4.1 Reduces manual oversight for engagement tracking, vastly improving accuracy and timeliness.
4.2 Insights facilitate personalized outreach, targeted recognition, and improved member retention.
4.3 Enables transparent, data-driven decision-making for events, rewards, and moderation efforts.
4.4 Promotes inclusive participation by continuously identifying quiet or at-risk members.
4.5 Scalable, extensible architecture supports the addition of further platforms or touchpoints as the club expands.