Post-lesson feedback and rating requests

Purpose

1. Automate the process of collecting post-lesson feedback and ratings from chess students to streamline quality improvement, student engagement, instructor assessment, and data analysis.

2. Provide actionable insights for chess instructors via automated collection and aggregation of responses.

3. Centralize and automate the storage of feedback for reporting, performance reviews, and testimonial gathering.

Trigger Conditions

1. Automated trigger when a lesson event is marked as completed in the scheduling platform.

2. Automatedly triggered upon the instructor submitting a lesson completion confirmation.

3. Scheduled time-based automation (e.g., 15 minutes post-lesson) initiates feedback requests.

4. Trigger automation upon calendar event ending (Google Calendar, Outlook).

5. Lesson status change to "completed" in a learner management system (LMS) triggers automation.

Platform Variants

1. Twilio (SMS)

• Feature/Setting: Automated SMS send via Twilio API using "Messages" Resource; configure sender, recipient, and message template for feedback link.
  

2. SendGrid (Email)

• Feature/Setting: Automate transactional email send using "Mail Send" API; setup dynamic templates with feedback survey URL insertion.
  

3. Slack

• Feature/Setting: Automator posts feedback request via "chat.postMessage" API to student's Slack direct message channel.
  

4. Microsoft Teams

• Feature/Setting: Automated "chatMessage.send" via Microsoft Graph API targeting student user with embedded feedback link.
  

5. Gmail

• Feature/Setting: Automate feedback email through Gmail API "users.messages.send" endpoint; use template with variables for personalization.
  

6. Outlook

• Feature/Setting: Automated mail delivery via Microsoft Graph "sendMail" API with feedback request content.
  

7. Facebook Messenger

• Feature/Setting: Send automated message through Messenger Platform Send API with interactive feedback buttons.
  

8. WhatsApp Business API

• Feature/Setting: Automatically dispatch feedback message via "messages" endpoint, including lesson and instructor details.
  

9. Telegram

• Feature/Setting: Telegram Bot API "sendMessage" for automated messaging post-lesson endpoint to student chat.
  

10. Typeform

• Feature/Setting: Webhooks/API trigger to automate feedback form generation and unique link delivery post-lesson.
  

11. Google Forms

• Feature/Setting: Automator creates pre-filled feedback forms with Google Forms API and sends out links automatically.
  

12. Zoho CRM

• Feature/Setting: Automation with Zoho CRM's "Workflow Rules" to send feedback requests upon lesson status update.
  

13. HubSpot

• Feature/Setting: Automate feedback follow-up with "Workflows" emailing feedback survey to contacts after activity.
  

14. Salesforce

• Feature/Setting: Process Builder or Flow for automated survey send using external email/SMS API once lesson record is updated.
  

15. SurveyMonkey

• Feature/Setting: Automated feedback survey invitation via SurveyMonkey API "send_survey" endpoint after lesson.
  

16. ActiveCampaign

• Feature/Setting: Automation to send email or SMS feedback survey using "Automations" module linked to a lesson completed event.
  

17. Mailchimp

• Feature/Setting: Use Mailchimp "Automations" triggered by tag, sending customized feedback emails post-lesson.
  

18. Pipedrive

• Feature/Setting: Workflow automation with "Activities" completed trigger sends feedback request using Pipedrive's API.
  

19. Calendly

• Feature/Setting: Webhooks trigger on event completion for automating feedback request via external communication APIs.
  

20. AirTable

• Feature/Setting: Airtable's "Automations" feature sends email or SMS after record status field is changed post-lesson.
  

21. Google Chat

• Feature/Setting: Automate post-lesson feedback message using Google Chat API with direct student notification.
  

22. Intercom

• Feature/Setting: Automated feedback requests via Intercom's "Messages API" sent to user upon event webhook.
  

23. ClickSend

• Feature/Setting: Send SMS or email for automated feedback using ClickSend API after lesson completion event.
  

24. JotForm

• Feature/Setting: API/webhook to create and deliver personalized automated feedback forms to students' emails.
  

Benefits

1. Automation reduces instructor admin workload, ensuring feedback is consistently solicited.

2. Automator ensures timely requests, optimizing student response rates and actionable data.

3. Automatedly aggregates feedback, facilitating trend analysis and rapid instructor improvements.

4. Process automates routine communication, allowing educators to focus on coaching quality.

5. Automation standardizes feedback collection, improving data integrity and compliance.