Automated notification of care plan changes to family contacts

Purpose

1.1. Automate notifications to family contacts when a resident’s care plan is updated in an assisted living setting.
1.2. Ensures family members remain instantly informed about care modifications, increasing transparency, engagement, and compliance.
1.3. Automates compliance with regulations that require next-of-kin notification for significant resident care changes.
1.4. Reduces manual workload for staff through automation, enabling focus on core caregiving tasks.

Trigger Conditions

2.1. Care plan updated in the EHR or management system.
2.2. New medication prescribed, discontinued, or dosage changed.
2.3. Incident or health event recorded for a resident.
2.4. Scheduled review or routine change to care, dietary, or activity plan.
2.5. Staff submits update via mobile or desktop portal tied to resident profile.

Platform Variants

3.1. Twilio (SMS/Voice)
• Feature/Setting: SMS API; automatedly sends text updates to saved family contacts; configure using programmable messaging endpoint with webhook triggers.

3.2. SendGrid
• Feature/Setting: Mail Send API; automate templated care plan update emails; configure dynamic templates and webhook for update event.

3.3. Slack
• Feature/Setting: Incoming Webhooks; automator posts notification to private family Slack channels on care plan changes.

3.4. Microsoft Teams
• Feature/Setting: Teams Connector/API; automator posts notifications in family group chats or channels via Teams message API.

3.5. WhatsApp Business API
• Feature/Setting: Message Send endpoint; automate WhatsApp messages to enrolled family contacts via webhook triggers.

3.6. Google Chat
• Feature/Setting: Chat API; automated bot sends alerts to a Google Space or private chat group.

3.7. Mailgun
• Feature/Setting: Messages API; automates sending real-time email alerts about care plan changes via POST request.

3.8. Pusher
• Feature/Setting: Channels; real-time push notifications to family members in mobile/web apps; set up event triggers on care plan update action.

3.9. Firebase Cloud Messaging (FCM)
• Feature/Setting: Automated push notifications to iOS/Android family apps; FCM configured with device tokens on changes.

3.10. Amazon SES
• Feature/Setting: Automated emails with update details; Simple Email Service configured to receive update events via API.

3.11. HubSpot
• Feature/Setting: Workflow automation; upon receiving API call, sends templated communication to linked contacts.

3.12. Salesforce
• Feature/Setting: Process Builder/Flow automation; automate outbound email/SMS using family contact data on care change.

3.13. Zoho Flow
• Feature/Setting: Automated workflow; automates multi-channel communication using Zoho CRM and email/SMS integrations.

3.14. Microsoft Power Automate
• Feature/Setting: Automated flow connects EHR/databases to send SMS/email/Teams update on changes.

3.15. Zapier
• Feature/Setting: Multi-app automation; links EHR/care management system to email, SMS, or app messaging.

3.16. Integromat (Make)
• Feature/Setting: Scenario trigger on system update; automates contacting family via multiple channels.

3.17. PagerDuty
• Feature/Setting: Automated alert/incident notification; triggered by critical care plan updates.

3.18. Telegram Bot API
• Feature/Setting: Automated Telegram notification to private group or individual family members.

3.19. Discord Webhooks
• Feature/Setting: Posts to Discord channels utilized by tech-savvy family members; webhook triggered on update.

3.20. OneSignal
• Feature/Setting: Automated push notification to web/mobile; configure with user segmentation for different family groups.

3.21. ActiveCampaign
• Feature/Setting: Automated campaign/workflow for care update email/SMS to designated family contacts.

3.22. Intercom
• Feature/Setting: Automated message to user profile (family contact); triggered by back-end event when care plan updates.

Benefits

4.1. Automates timely and accurate communication to family, reducing missed updates.
4.2. Automation improves transparency and trust through consistent, documented notifications.
4.3. Reduces staff workload and human error by automatedly managing messages.
4.4. Easily scalable automation for multiple residents and contacts for growing facilities.
4.5. Centralizes communication logs, supporting automated compliance and auditing needs.