Communication and NotificationPurpose
1.2. Reduce no-shows and operational disruption by alerting parties instantly about last-minute updates.
1.3. Improve client trust and service reputation by maintaining transparent and timely notifications.
1.4. Facilitate compliance with contractual and regulatory notification requirements.
Trigger Conditions
2.2. Manual or API-triggered status change in case management systems.
2.3. Reception of cancellation or change notification via integrated email or CRM workflow.
2.4. Client-initiated reschedule or cancel via self-service portal connected to the booking system.
Platform Variants
• Feature/Setting: Use Programmable SMS API, configure sendMessage endpoint with event-based triggers; sample: POST to /Messages with dynamic recipient and content field.
3.2. Plivo
• Feature/Setting: Configure SMS API’s message/ endpoint, enable webhook for event detection, inject event info into message payload.
3.3. Nexmo (Vonage)
• Feature/Setting: SMS API, use /sms endpoint, monitor triggers via webhook, dispatch SMS with real-time content from scheduling source.
3.4. MessageBird
• Feature/Setting: SMS API’s /messages endpoint; configure inbound webhook to react to status changes, format dynamic message content.
3.5. ClickSend
• Feature/Setting: Use SMS API by sending POST to /sms/send; integrate with booking software webhooks for instant triggers.
3.6. Sinch
• Feature/Setting: SMS Messaging API, POST to /sms/v1/messages; map invite changes to template data fields.
3.7. Telnyx
• Feature/Setting: Messaging API send endpoint, attach variables for recipient and text, execute on detected schedule alteration events.
3.8. Bandwidth
• Feature/Setting: Messaging V2 API, create logic to call /messages endpoint upon change/cancellation in appraisal appointment system.
3.9. SendGrid
• Feature/Setting: Email-to-SMS via Twilio integration, use Inbound Parse to detect cancellation, trigger SMS via Twilio API.
3.10. Slack (with SMS bridge)
• Feature/Setting: Incoming Webhook integration, notify in Slack, use bridge app to trigger SMS.
3.11. Zapier
• Feature/Setting: SMS by Zapier action for outgoing notifications based on trigger; configure zap from calendar or CRM change.
3.12. Pusher Beams
• Feature/Setting: Webhooks to Beams publish event, SMS bridging via connected SMS provider API.
3.13. Infobip
• Feature/Setting: SMS API, POST to /sms/1/text/single, link to event webhook in scheduling platform.
3.14. OpenMarket
• Feature/Setting: Use SMS REST API, configure to respond to webhook triggers on appointment changes.
3.15. Esendex
• Feature/Setting: REST SMS API—send SMS logic on webhook input carrying cancellation details.
3.16. Textlocal
• Feature/Setting: HTTP API’s /send endpoint, parameters set from notification source, schedule SMS on trigger.
3.17. SMSGlobal
• Feature/Setting: HTTP API, call /sms/send to relay custom message built from event payload.
3.18. RingCentral
• Feature/Setting: SMS endpoint in Messaging API, subscribe to change events via webhook, send composed message to number.
3.19. Microsoft Power Automate
• Feature/Setting: SMS connector; create automated flow triggered by calendar changes in Office 365.
3.20. AWS SNS
• Feature/Setting: Create SNS topic for notifications, subscribe phone numbers, publish message on workflow event.
3.21. Google Firebase Cloud Messaging (with SMS gateway)
• Feature/Setting: FCM triggers via cloud functions, message delivery relayed to SMS API.
Benefits
4.2. Automate manual notification tasks, conserving staff resources during high-change periods.
4.3. Provide audit-friendly communication logs for compliance and dispute resolution.
4.4. Enhance client satisfaction through timely, reliable messaging on critical appointment updates.
4.5. Improve internal communication coherence, ensuring all parties move in sync with new schedules.