Automated follow-up on missed services

Purpose

1. Automate follow-up communication for parishioners who miss scheduled services, fostering engagement and spiritual support.

2. Automates outreach to ensure every individual stays connected and aware of future events, enhancing the sense of community and support.

3. Automator manages notifications and responses without manual intervention, reducing administrative workload.

4. Supports the cathedral’s mission by automating reminders for missed services and enabling personal pastoral care follow-ups.

Trigger Conditions

1. Automatedly triggered when a registered parishioner does not check in or RSVP to a scheduled mass or event.

2. Integration with attendance system or event registration records automates detection of no-shows.

3. Automates processes based on absence recorded in digital registers or lack of digital engagement for expected dates.

Platform Variants

1. Twilio SMS

• Feature/Setting: Automate message send via Programmable Messaging API (“Send Message” action with recipient phone from database; sample config: from, to, body fields mapped to missed attendance event).
  

2. SendGrid

• Feature/Setting: Automator for transactional email sends using “Mail Send API”; configuration maps dynamic templates, recipient info, and scheduling automatable emails.
  

3. Mailgun

• Feature/Setting: Automatedly utilizes “Messages API” to deliver templated emails on missed service; parameters set for recipient, subject, and personalized body.
  

4. Microsoft Outlook 365

• Feature/Setting: Automate “Send Email” action via Graph API, set to trigger with detected non-attendance; automatedly customizes message per recipient.
  

5. Google Calendar

• Feature/Setting: Automates event tracking and follow-up by reading event attendee states via Calendar API; triggers if “not responded” or “declined.”
  

6. Slack

• Feature/Setting: Use “chat.postMessage” API for automated DM or channel follow-ups for volunteers or clergy about absentees.
  

7. WhatsApp Business API

• Feature/Setting: Automate sending follow-up templates to missed attendees; configured with phone mapping, template ID, and event name.
  

8. Facebook Messenger

• Feature/Setting: Automate via Send API, automator sends templated messages on missed attendance detected in parish event system.
  

9. Zoom

• Feature/Setting: Automator sends follow-ups through “Webinar Participant” API if registrant did not attend scheduled online service or prayer session.
  

10. Salesforce

• Feature/Setting: Automated workflows on “Event Attendance” object using Process Builder or Flows to send follow-up emails.
  

11. HubSpot

• Feature/Setting: Automate with “Workflows” to send emails or SMS when custom property “Missed Service” is set to true.
  

12. Pipedrive

• Feature/Setting: Automator uses “Activities” and triggers follow-up emails through connected Mail API when “Activity = Not Attended.”
  

13. ActiveCampaign

• Feature/Setting: Use automation builder to trigger follow-up sequences when “Did Not Attend” tag is added automatically.
  

14. Zendesk

• Feature/Setting: Automate ticket creation for missed attendees, assigning tasks to pastoral care using Support API.
  

15. Intercom

• Feature/Setting: Automated campaigns launched with “Missed Event” filter in Contacts, using “Outbound Messages” API.
  

16. SMSGlobal

• Feature/Setting: Automate sending SMS via REST API to those flagged as absent by event registration logs.
  

17. Freshdesk

• Feature/Setting: Automator triggers follow-up tickets via “Ticket API” when digital check-in isn’t recorded.
  

18. Zoho CRM

• Feature/Setting: Workflow Rule automates custom action (follow-up call, email, or SMS protocol) if “Last Attended Date” exceeds threshold.
  

19. Viber

• Feature/Setting: Automate push notifications to user IDs via Public Account API, triggered from missed-service event.
  

20. Telegram

• Feature/Setting: Automator bots send follow-up reminders using “sendMessage” API configured to parishioner usernames missing event logs.
  

Benefits

1. Automates outreach process, reducing manual tracking and data entry.

2. Enhances spiritual engagement by automatedly nurturing missed individuals.

3. Scales cathedral communication and outreach efforts with adaptable automation across channels.

4. Fosters timely, personal follow-up through diverse automatable communication platforms.

5. Frees staff for higher-value pastoral roles by automating routine follow-ups.