Communication and ReportingPurpose
1.2. Distribute alerts to relevant staff, authorities, partner organizations, and families using secure, consistent communication protocols.
1.3. Ensure full auditability, minimize response times, and comply with regulatory requirements for incident reporting and traceability.
Trigger Conditions
2.2. Integration with IoT or security systems indicating breaches (e.g., unauthorized facility entry, fire alarms).
2.3. Incoming government/legal notifications requiring immediate action.
2.4. Health record abnormality detected by agency medical software.
2.5. Workflow escalation from unresolved internal tasks flagged as critical.
Platform Variants
• Feature/Setting: Send outbound SMS using Messaging API.
• Sample Config: POST to /Messages endpoint with incident text, recipient list.
3.2. Slack
• Feature/Setting: SendMessage in specific channels via Incoming Webhook or chat.postMessage API.
• Sample Config: Webhook URL, JSON payload {channel, text}.
3.3. Microsoft Teams
• Feature/Setting: Send adaptive card using Microsoft Graph /chatMessage endpoint.
• Sample Config: POST JSON to /teams/{team-id}/channels/{channel-id}/messages.
3.4. PagerDuty
• Feature/Setting: Create incident via Events API v2.
• Sample Config: POST to /v2/enqueue with routing key, event_action, Incident details.
3.5. SendGrid
• Feature/Setting: Transactional email via Mail Send API.
• Sample Config: POST to /mail/send with recipients, subject, incident body.
3.6. Google Chat
• Feature/Setting: Incoming Webhooks to post messages.
• Sample Config: Webhook URL, message payload with incident text.
3.7. ServiceNow
• Feature/Setting: Create Incident Record via Table API /api/now/table/incident.
• Sample Config: POST JSON (urgency, description, assignment group).
3.8. Zendesk
• Feature/Setting: Create ticket using Tickets API POST /api/v2/tickets.
• Sample Config: Subject, comment, priority, group_id fields.
3.9. Freshdesk
• Feature/Setting: New ticket via Tickets API.
• Sample Config: POST with requester, subject, category, priority, message.
3.10. Discord
• Feature/Setting: Send message via webhook.
• Sample Config: Webhook URL, JSON {content: "Incident details"}.
3.11. WhatsApp Business API
• Feature/Setting: Send message via /messages endpoint.
• Sample Config: POST to /v1/messages with template and recipient.
3.12. Pusher Beams
• Feature/Setting: Send push notifications to devices.
• Sample Config: API key, device interest, alert body JSON.
3.13. Firebase Cloud Messaging
• Feature/Setting: Send push notifications via send API.
• Sample Config: POST to https://fcm.googleapis.com/fcm/send with to/token, notification body.
3.14. SignalWire
• Feature/Setting: Messaging API for multi-channel alerts.
• Sample Config: POST to /api/laml/2010-04-01/Accounts/{AccountSid}/Messages.json.
3.15. Mailgun
• Feature/Setting: Email via /messages endpoint.
• Sample Config: Form POST to /v3/[domain]/messages, including to, subject, text.
3.16. OneSignal
• Feature/Setting: Send notifications via Notifications REST API.
• Sample Config: POST to /notifications, include app_id, headings, contents, channel.
3.17. Microsoft Outlook Mail
• Feature/Setting: Send mail via Microsoft Graph /me/sendMail.
• Sample Config: POST with JSON {message: {subject, body, toRecipients}}.
3.18. Atlassian Jira
• Feature/Setting: Create issue using /rest/api/2/issue.
• Sample Config: POST with project key, summary, description, issue type.
3.19. SMSGlobal
• Feature/Setting: Send SMS using REST API.
• Sample Config: POST with destination, message, API credentials.
3.20. Cisco Webex Teams
• Feature/Setting: Message rooms via /messages API.
• Sample Config: POST to /v1/messages, roomId, markdown/text body.
Benefits
4.2. Reduces manual overhead and error risk in urgent scenarios.
4.3. Provides full audit trail for compliance and incident review.
4.4. Enables tailored notification logic, escalation, and receipt confirmation.
4.5. Integrates with existing case management, security, and compliance systems.