Communication & Client EngagementPurpose
1.2. Reduce manual workload on veterinary staff by automating outreach through preferred communication channels.
1.3. Increase pharmacy revenue and customer satisfaction via timely engagement.
1.4. Enable multi-channel and multi-language notifications for diverse client bases.
Trigger Conditions
2.2. Client-initiated refill request in the patient portal.
2.3. Scheduled refill date based on dosage/frequency in the pharmacy system.
2.4. Manual staff entry for one-time refills.
2.5. API call from inventory software when inventory drops below threshold.
Platform Variants
• Feature/Setting: SMS API — Configure API to send templated refill reminders using client and prescription data.
3.2. SendGrid
• Feature/Setting: Transactional Email API — Set up refill notification templates to trigger from a refill event.
3.3. Salesforce
• Feature/Setting: Marketing Cloud Journey Builder — Automate sending reminders using EHR data mapped to contact records.
3.4. HubSpot
• Feature/Setting: Workflows — Conditional triggers to email/SMS clients when prescription is due for refill.
3.5. Slack
• Feature/Setting: Incoming Webhook — Automated alerts to internal pharmacy channel for client engagement.
3.6. Microsoft Teams
• Feature/Setting: Teams Bot Framework — Bot posts refill requests to pharmacy team based on schedule triggers.
3.7. Zoho CRM
• Feature/Setting: Workflow Automation — Schedule reminders for refills tied to client record’s medication fields.
3.8. Mailchimp
• Feature/Setting: Automated Campaigns — Date-based automation tied to prescription expiry dates.
3.9. Google Calendar
• Feature/Setting: API Event Creation — Automatic event for upcoming refills to pop up reminders for clients.
3.10. ActiveCampaign
• Feature/Setting: Conditional Automation — Segmented client lists for personalized outreach.
3.11. WhatsApp Business API
• Feature/Setting: Programmatic Message Trigger — Automated WhatsApp notification of refill availability.
3.12. Facebook Messenger
• Feature/Setting: Messenger Bot Platform — Prescription reminders via chat bots on Messenger.
3.13. Viber
• Feature/Setting: Public Account Messages — Automated Viber notifications when refill is ready.
3.14. Telegram
• Feature/Setting: Bot API — Sends direct refill warning messages to subscribed clients.
3.15. Intercom
• Feature/Setting: Custom Bots — Automated chat reminders for logged-in users in the portal.
3.16. Shopify
• Feature/Setting: App Webhooks — For clinics with online pharmacy, trigger orders/refill notifications.
3.17. Klaviyo
• Feature/Setting: Flows — Triggers based on custom date property for prescription expiry.
3.18. Azure Logic Apps
• Feature/Setting: Scheduled Workflow — Connects with EHR to send reminders through email/SMS.
3.19. AWS SNS
• Feature/Setting: Publish API — SMS or push notifications for refill reminders.
3.20. Plivo
• Feature/Setting: SMS API — Automates sending text reminders with prescription details.
3.21. Infobip
• Feature/Setting: Omnichannel API — Coordinate SMS, email, and WhatsApp messages for reminders.
3.22. Freshdesk
• Feature/Setting: Automated Ticket — Generates support ticket for manual follow-ups on unfilled refills.
3.23. Monday.com
• Feature/Setting: Automation Recipes — Schedule items for follow-up on prescriptions.
3.24. Google Sheets
• Feature/Setting: Apps Script/Triggers — Automatically logs and tracks reminder status and client response.
Benefits
4.2. Increases staff productivity by reducing manual notifications.
4.3. Drives up repeat pharmacy sales with timely automated reminders.
4.4. Enables scalable and personalized communication through client’s preferred channels.
4.5. Enhances client satisfaction and clinic reputation by maintaining proactive outreach.