Notification and response tracking for out-of-range results

Purpose

1.1. Automate tracking, notification, and documentation of clinically out-of-range laboratory results to ensure timely communication and fast response, reducing patient safety risks and enabling compliance with healthcare regulations.
1.2. Automate alerts to responsible clinicians, log acknowledgments/responses, escalate unattended notifications, and maintain complete audit trails for quality control and accreditation.
1.3. Automated notification and response tracking optimizes incident reporting, ensures follow-up, and enhances efficiency by removing manual bottlenecks in clinical laboratory result management.

Trigger Conditions

2.1. Automate detection of lab result values outside predefined reference ranges.
2.2. Automating triggers from LIS/EMR/Database when status of result is “abnormal,” “critical,” or “urgent.”
2.3. Automatedly trigger when results are posted, updated, or flagged by laboratory personnel or instrument integration.

Platform Variants

3.1. Twilio Programmable SMS
• Feature: Automated SMS notification via Messaging Service API
• Sample: Configure POST /Messages with event and result data to recipient clinician

3.2. SendGrid
• Feature: Automated email notification using SendGrid Mail Send API
• Sample: Setup automated POST /mail/send with dynamic message template referencing patient/result fields

3.3. Microsoft Teams
• Feature: Automate posting to specific Teams channel via Incoming Webhooks
• Sample: Configure automated POST to webhook URL with alert JSON payload

3.4. Slack
• Feature: Automate notifications using Slack Incoming Webhooks API
• Sample: POST critical values and actionable links to designated Slack channels

3.5. PagerDuty
• Feature: Automated incident trigger via Events API v2
• Sample: POST “trigger” event with lab identifier and details for on-call team

3.6. ServiceNow
• Feature: Automator incident record creation via Table API
• Sample: Automated POST /api/now/table/incident with context attributes

3.7. DocuSign
• Feature: Automate response tracking using EnvelopeStatusChanged Connect events
• Sample: Monitor and automate clinician signature/acknowledgment of result

3.8. Salesforce Health Cloud
• Feature: Automate task and alert creation via REST API
• Sample: Create “Critical Lab Result” Task automator on relevant account

3.9. Gmail API
• Feature: Automatedly dispatch emails with threaded alerts and response tracking
• Sample: Use automated POST /gmail/v1/users/messages/send with lab event content

3.10. Outlook Graph API
• Feature: Automate email notifications/calendar invites for urgent review
• Sample: Automated /sendMail request including result summary and response link

3.11. WhatsApp Cloud API
• Feature: Automated WhatsApp notification for fast clinician reach
• Sample: POST /messages endpoint with result urgency template message

3.12. Firebase Cloud Messaging
• Feature: Automator to automate push notifications to mobile health apps
• Sample: Automatedly target device tokens with out-of-range result alerts

3.13. Microsoft Power Automate
• Feature: Automate notification flows and automated approval/response chains
• Sample: Configure automated triggers on EHR/LIS events, route notifications and capture responses

3.14. Google Chat API
• Feature: Automated message to chatroom or direct user
• Sample: Send POST to Google Chat Webhooks with clinical alert card automation

3.15. Amazon SNS (Simple Notification Service)
• Feature: Automate multi-channel push, SMS, or email notification delivery
• Sample: Automatedly publish lab result notifications to topics and subscribers

3.16. Azure Logic Apps
• Feature: Automator to orchestrate notification and tracking routines
• Sample: Automated workflow triggers from LIS API, sends multi-channel alerts, logs responses

3.17. Zapier
• Feature: Automate cross-platform notifications and automated log entries
• Sample: Automated workflow to capture new abnormal results and propagate to messaging, email, and database apps

3.18. Jira Service Management
• Feature: Automatic incident/ticket creation via REST API
• Sample: POST /rest/api/2/issue with lab event data for automated follow-up and comments tracking

3.19. Intercom
• Feature: Automated in-app and email delivery with read/acknowledge tracking
• Sample: Automator to deliver clinical alerts as conversations with response capture

3.20. Freshservice
• Feature: Automate ticket generation from abnormal lab events
• Sample: Automated API call creates ticket with full lab and patient context for workflow automation

3.21. Trello
• Feature: Automated creation of notification cards per abnormal result
• Sample: POST /1/cards to board/list representing clinical escalations

Benefits

4.1. Automate compliance with regulatory and accreditation bodies through auditable tracking of notifications and clinician responses.
4.2. Automates delivery and acknowledgment to the correct recipients, reducing human error and missed alerts.
4.3. Automator provides real-time visibility for laboratory and clinical leadership into follow-up status.
4.4. Automated escalation and documentation workflows save staff time and reduce patient risk by ensuring rapid interventions.
4.5. Automatable, scalable tracking supports continuous improvement and analytics for laboratory communication processes.