Patient notification of results or next actions

Purpose

1.1 Automate patient notification of diagnostic results or required next actions in dental radiology.
1.2 Automatedly inform patients of imaging outcomes, follow-up appointments, or treatment planning.
1.3 Automates compliance with medical communication standards, reduces manual outreach.
1.4 Enables automation of multi-channel patient engagement for efficient healthcare delivery.
1.5 Supports automator scalability and traceability for healthcare communication workflows.

Trigger Conditions

2.1 Automated release of a finalized radiology report in PACS or RIS.
2.2 Update to patient status field (e.g., “results ready”) in EHR/EMR.
2.3 Upload of finalized diagnostic image or report PDF.
2.4 Completion of radiologist review and entry of next action notes.
2.5 Receipt of confirmation from insurance or scheduling system for further procedures.

Platform Variants

3.1 Twilio SMS
• Feature/Setting: Automate outbound message via "Messages API" — Configure API key, set recipient (patient phone), template message including result summary, schedule send on result-ready webhook.

3.2 SendGrid
• Feature/Setting: Automate notification email via "Mail Send API" — Configure sender, recipient, dynamic fields for personalized message, trigger on EHR update.

3.3 Slack
• Feature/Setting: Automate DM or channel alert with "chat.postMessage" API — Configure patient identifier, hyperlink to results portal.

3.4 Microsoft Teams
• Feature/Setting: Automate Teams message using "Send message" Graph API — Set up recipient, insert results summary, add call-to-action for next steps.

3.5 WhatsApp Business API
• Feature/Setting: Automate results notification using templated messages — Set up verified account, link patient consent, automate message on EMR event.

3.6 HubSpot
• Feature/Setting: Automate email notification via "Workflows" — Trigger on contact property change, personalize content, automate follow-up reminders.

3.7 Salesforce Health Cloud
• Feature/Setting: Automate patient task creation via "Flow Builder" — Create automated tasks/notifications when result available field is set.

3.8 Zendesk
• Feature/Setting: Automate ticket creation via "API Create" — Inform support team for patient callback, auto-populate ticket fields from results data.

3.9 Intercom
• Feature/Setting: Automate in-app/push notifications via "Events API" — Send automatic alerts to patient account on result readiness.

3.10 Mailgun
• Feature/Setting: Automate email dispatch via "Messages API" — Set up patient-specific message templates, automate send on PACS status change.

3.11 Google Calendar
• Feature/Setting: Automate event creation with "Events.insert" API — Schedule follow-up appointment, send invite to patient’s email.

3.12 Apple Push Notification Service (APNS)
• Feature/Setting: Automate push notifications to iOS app — Configure device tokens, send automated alert on result completion.

3.13 Firebase Cloud Messaging (FCM)
• Feature/Setting: Automate notification push to Android devices — Set payload on patient app events, trigger automation from results system.

3.14 DocuSign
• Feature/Setting: Automate consent or instructions via "Envelope API" — Send automatable documentation to patient after results are in.

3.15 Zoom
• Feature/Setting: Automate meeting scheduling using "Create Meeting API" — Book consultation automatically after abnormal results.

3.16 Oracle Health EHR
• Feature/Setting: Automate message dispatch within patient portal — Use Oracle Communication APIs, trigger on radiology result event.

3.17 Epic Systems (MyChart)
• Feature/Setting: Automate patient message via integration engine — Use MyChart APIs to notify patients as part of automated workflow.

3.18 Cerner PowerChart
• Feature/Setting: Automate notification with Cerner Open Developer Experience (CODE) — Configure patient-facing message trigger.

3.19 Freshdesk
• Feature/Setting: Automate ticket and email via "API" — Notify patients and assign to care coordinators when actionable results available.

3.20 Zapier
• Feature/Setting: Automate tasks by connecting health systems with communication tools — Use automated Zaps to propagate result-ready events to email/SMS/CRM.

Benefits

4.1 Automates repetitive communications, freeing up staff for clinical tasks.
4.2 Reduces missed or delayed patient actions through prompt, automated notifications.
4.3 Enhances patient experience via timely, multi-channel, automatable contact.
4.4 Strengthens compliance by automating audit trails for all notifications sent.
4.5 Supports scaling dental radiology practices by replacing manual follow-ups with automation.