Automated updates to family members or caregivers

Purpose

1.1. Automate communicating updates to family members or caregivers regarding client status, appointments, health alerts, medication reminders, and daily activity logs.
1.2. Enable automated updates when key events occur to ensure caregivers are always informed without manual intervention.
1.3. Streamline and centralize automated care coordination and feedback loops across various channels, minimizing human error and delays in real-time response situations.

Trigger Conditions

2.1. Entry/exit logged by caregiver via time tracking (e.g., start/end of home visit).
2.2. Medication dispensed and logged in EHR or pharmacy system.
2.3. Incident or emergency alert generated (button press, sensor alert, mobile app input).
2.4. Daily or weekly completion of wellness checklist or routine update in case management system.
2.5. Scheduled check-in/out process or client location update by GPS.

Platform Variants

3.1 Twilio SMS
• Feature/Setting: Automated SMS using Messages API; sample - Configure SMS webhook on new EHR record.
3.2 SendGrid
• Feature/Setting: Automated email via Send Email API; sample - Trigger workflow from Google Sheets row update.
3.3 WhatsApp Business API
• Feature/Setting: Automated WhatsApp notifications; sample - Set New Message Notification API endpoint.
3.4 Slack
• Feature/Setting: Send Message via chat.postMessage API; sample - Automate posting care updates to channel.
3.5 Microsoft Teams
• Feature/Setting: Automated chat message using Incoming Webhook; sample - Send alert from workflow platform.
3.6 Zendesk
• Feature/Setting: Create or update ticket via Tickets API; sample - Log family notifications automatically.
3.7 Mailgun
• Feature/Setting: Send email through Messages API; sample - Auto-email on workflow event.
3.8 Pusher
• Feature/Setting: Real-time notifications; use trigger event to push client status.
3.9 Telegram Bot API
• Feature/Setting: Send Message; automate family or group chat update with status details.
3.10 Gmail API
• Feature/Setting: Automated mail dispatch; configure message body with relevant update fields.
3.11 RingCentral
• Feature/Setting: Automated SMS using SMS API; set trigger on update logs.
3.12 Zoom Chat
• Feature/Setting: Automated message to contact using Chatbot; sample – Trigger from incident report.
3.13 Facebook Messenger Platform
• Feature/Setting: Automated message via Send API; configure instant health alerts.
3.14 Salesforce Service Cloud
• Feature/Setting: Automated Case/Notification creation via REST API; set care event triggers.
3.15 Google Chat
• Feature/Setting: Automated webhook message; push care updates to group.
3.16 PagerDuty
• Feature/Setting: Automated incident notification; use Events API for emergencies.
3.17 Amazon SNS
• Feature/Setting: Automated multi-platform push notification; use topic subscription for updates.
3.18 Viber API
• Feature/Setting: Send message endpoint; automate alerts to caregiver's Viber account.
3.19 HubSpot
• Feature/Setting: Automated workflow email; configure notification template in Contact workflow.
3.20 Freshdesk
• Feature/Setting: Ticket automation via API; trigger on status update for families.

Benefits

4.1. Automates regular and emergency updates to caregivers, ensuring faster response.
4.2. Reduces manual message errors and communication delays by automating recurring tasks.
4.3. Enables omnichannel notification, automating reach across SMS, email, apps, and chat platforms.
4.4. Centralizes care coordination by automating logging and timestamping of all update activities.
4.5. Scalability: Automated updates easily expand as the number of clients grows, reducing operational overhead.
4.6. Increases family trust and peace of mind with consistent automated updates and transparency in home care.