Communication & Customer SupportPurpose
1.2 Inform clients of key milestones: job acceptance, technician en route, job started, job completed, or follow-up needed.
1.3 Reduce manual updates to improve efficiency, ensuring clients remain consistently informed and engaged throughout antenna service jobs.
1.4 Enhance perception of professionalism, reliability, and responsiveness in rigging and installation operations for aerial systems.
Trigger Conditions
2.2 Manual status override by operations team.
2.3 Scheduled queue (e.g., morning status roundup).
2.4 Client inquiry through portal or SMS requesting status.
2.5 Error event or job delay detected in management software.
2.6 Completion of checklist or signature from field technician.
Platform Variants
• Function: Send SMS using Programmable Messaging API
• Configure: Setup API credentials, trigger on job update event, map phone number for client, format body message
3.2 SendGrid
• Function: Email send via Mail Send API
• Configure: Use dynamic transactional templates, trigger via webhook/HTTP, insert status variables
3.3 Plivo
• Function: SMS via Messages API
• Configure: Set auth ID/token, set dst/src phone, automate body per event type
3.4 Nexmo (Vonage)
• Function: SMS with Send SMS API
• Configure: Use API key/secret, set “to” as client, message templating for job status
3.5 Mailgun
• Function: Send email via Messages API
• Configure: Use domain/API key, map client email, define subject and body using status variables
3.6 AWS SNS
• Function: SMS push using Amazon SNS SDK
• Configure: Topic per job, subscribe client number, publish status as message
3.7 Microsoft Power Automate
• Function: Triggered flows with Outlook Email or SMS connector
• Configure: Map trigger to job update, reference client contact, embed job ID
3.8 Google Cloud Functions
• Function: Function as event handler, use Gmail/official APIs
• Configure: Deploy function to send email/SMS on event, use OAuth2, format message
3.9 Pusher Beams
• Function: Push notification or SMS via integrations
• Configure: Specify client device/number, message content from job status
3.10 Slack (via Slack API)
• Function: Direct message/email to client’s Slack, or Slackbot notification
• Configure: Use Web API, select channel/user, template status message
3.11 ClickSend
• Function: SMS and Email API
• Configure: Setup API key, send via Single SMS endpoint, map client contact
3.12 MessageBird
• Function: SMS via Messaging API
• Configure: Use access key, define originator, pass job info in message
3.13 SMTP2GO
• Function: Transactional emails via SMTP API
• Configure: SMTP setup, use dynamic template for real-time status reports
3.14 Rocket.Chat
• Function: Messaging via REST API
• Configure: Map client to user/channel, automate status updates via HTTP POST
3.15 Freshdesk
• Function: Email or SMS via automated ticket updates
• Configure: Trigger notification on ticket status, client as requester
3.16 HubSpot
• Function: Workflow emails, SMS via integrations
• Configure: Job property changes trigger workflow, email/SMS sent to client
3.17 Zoho CRM
• Function: Automations with Email/SMS alerts
• Configure: Custom workflow on job update, client email/phone merge
3.18 Salesforce
• Function: Process Builder or Flow triggers for notification
• Configure: On status change, send email/SMS via Email Alert or Twilio integration
3.19 Intercom
• Function: Automated messages in chat/email
• Configure: Event-based trigger, format status message, target client channel
3.20 Mandrill (Mailchimp Transactional)
• Function: Transactional emails with status updates
• Configure: Use API key/webhook, merge job variables in email body
Benefits
4.2 Increases trust by demonstrating transparency and attention.
4.3 Reduces administrative workload, freeing staff for higher-level tasks.
4.4 Decreases errors and missed communications in field-heavy operations.
4.5 Seamless audit trail of client notifications for quality assurance.