Notification of upcoming scheduled maintenance to clients

Purpose

1.1. Ensure clients of antenna maintenance are notified in advance by their preferred channel (email, SMS, call, or push), detailing job specifics, expected impacts, required actions, and contact points.
1.2. Minimize service disruption, increase transparency, and satisfy regulatory and internal policy requirements for communication.
1.3. Log notification status for compliance, tracking, and workflow handoff in rigging & installation teams.

Trigger Conditions

2.1. New scheduled maintenance event entered into the calendar or service ticketing system.
2.2. Update or reschedule of an existing maintenance window.
2.3. System criteria met: notification lead time threshold (e.g., 48 hours), customer prefers maintenance alerts, or event tagged as ‘critical infrastructure’.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: SMS API – POST to /Messages with client mobile, maintenance datetime, and custom body text.
3.2. SendGrid
• Feature/Setting: Mail Send API – POST to /mail/send with dynamic template for notification content, using client email and job data.
3.3. Gmail API
• Feature/Setting: Users.messages.send – Compose maintenance alert using MIME and send to client email.
3.4. Microsoft Outlook 365
• Feature/Setting: Graph API /sendMail endpoint – Use HTML template and event merge fields.
3.5. Slack
• Feature/Setting: chat.postMessage to client channel or direct message with event details and acknowledgment button.
3.6. Microsoft Teams
• Feature/Setting: Create task or send direct chat message with adaptive cards containing maintenance notification.
3.7. WhatsApp Business API
• Feature/Setting: Template message via /v1/messages, filled with maintenance window and rigging contacts.
3.8. Telegram
• Feature/Setting: sendMessage bot API – Deliver structured notification with inline action links.
3.9. HubSpot
• Feature/Setting: Workflow automation – Trigger email or SMS using contact workflow on ticket update.
3.10. Salesforce
• Feature/Setting: Process Builder or Flows – Auto-send outbound notification or SMS via Marketing Cloud.
3.11. Zoho CRM
• Feature/Setting: Workflow Rule – On scheduled service activity, trigger email/SMS using built-in templates.
3.12. Mailchimp
• Feature/Setting: Transactional Email – Use API to deploy maintenance notice with event data merge tags.
3.13. Intercom
• Feature/Setting: Outbound Messages – Auto-trigger message to client on maintenance event creation.
3.14. Zendesk
• Feature/Setting: Triggers and Automations – Send ticket-based notification through email/SMS add-ons.
3.15. Pipedrive
• Feature/Setting: Workflow automation – Use “activity created” to push notification via integrated comms tools.
3.16. Facebook Messenger
• Feature/Setting: Send API – Use Page Access Token to deliver notification text to client Messenger ID.
3.17. Monday.com
• Feature/Setting: Automation – On item status change to “Scheduled,” send custom email/SMS/Slack alerts.
3.18. Google Calendar
• Feature/Setting: Event notification – Push custom reminders to invitees using REST API /events/quickAdd.
3.19. Cisco Webex
• Feature/Setting: Messages API – Post notification in dedicated client room/channel.
3.20. Freshdesk
• Feature/Setting: Automations – Trigger date-condition actions to send client communications on maintenance events.

Benefits

4.1. Proactive client communications reduce missed appointments and on-site confusion.
4.2. Precise targeting of notification channel enhances client satisfaction and response rates.
4.3. Automation decreases manual workload and guarantees process consistency.
4.4. Traceable logs support compliance requirements in critical rigging operations.
4.5. Scalability allows coverage of large client bases in aerial and antenna installation services.