Purpose
1. Deliver timely, personalized reminders to adult learners regarding upcoming classes, exams, assignments, or payments to increase engagement, improve outcomes, and reduce missed deadlines in continuing education environments.
2. Automate reminder delivery across multiple channels (SMS, email, push, chat) to suit each learner’s preference and maximize reach.
3. Support complex scheduling: recurring, one-off, and event-based reminders based on detailed student data and course calendars.
Trigger Conditions
1. New exam or assignment entry in Student Information System (SIS).
2. Imminent deadline detected based on course schedule (e.g., 3 days before an exam).
3. Manual staff-initiated reminder for at-risk or specific cohorts.
4. Change in course session, calendar update, or rescheduling event.
5. Student inactivity or non-response for a set period triggers motivational reminder.
Platform Variants
1. Twilio (SMS/Voice)
• Feature/Setting: Programmable Messaging API; configure to send SMS reminders using stored student numbers. Example: use endpoint POST /Messages with dynamic scheduling based on deadlines.
2. SendGrid (Email)
• Feature/Setting: Dynamic Transactional Templates; configure emails with personalized exam and deadline details using Send API with recipient and merge fields.
3. Slack
• Feature/Setting: Incoming Webhooks; configure scheduled messages to user or channel for classroom updates.
4. Discord
• Feature/Setting: Bot Message API; send direct reminders to learners in private messages through bot with exam notification text.
5. Microsoft Teams
• Feature/Setting: Graph API -> chatMessage; schedule delivery to individual or group chat on specific date/time.
6. WhatsApp Business API
• Feature/Setting: Message Templates; schedule personalized notification template for exam reminders using POST /messages.
7. Google Calendar
• Feature/Setting: Events.insert; auto-create calendar events with email or pop-up reminders for deadlines.
8. Zoom
• Feature/Setting: Meeting/Webinar Reminder via REST API; send customized email or notification to registrants prior to session.
9. Telegram
• Feature/Setting: Bot API sendMessage method; schedule direct messaging of reminders to students.
10. Facebook Messenger
• Feature/Setting: Messenger Send API; trigger automated reminders via bot to subscribers.
11. Mailgun
• Feature/Setting: Template-based API emails; configure dynamic reminder emails with time triggers.
12. HubSpot
• Feature/Setting: Workflows with Email/SMS module; trigger personalized automated reminders based on contact lists and deadlines.
13. Salesforce
• Feature/Setting: Process Builder with Email Alerts & SMS (via connected apps); auto-send notifications when relevant records match reminder rules.
14. ActiveCampaign
• Feature/Setting: Email & SMS Automation Flows; configure deadline-based triggers on contact segments.
15. Monday.com
• Feature/Setting: Automation Recipes for notifications; auto-send reminders to pulse owners before due dates.
16. Asana
• Feature/Setting: Task Reminder Automation via Rules; auto-notify assignees of upcoming deadlines with custom messages.
17. Notion
• Feature/Setting: Database Reminder Property; trigger inline notifications or webhooks to other platforms.
18. Microsoft Outlook
• Feature/Setting: Calendar Event API; auto-schedule and update reminders as calendar invites/emails.
19. Remind
• Feature/Setting: Scheduled Class Announcement; configure reminders to students filtered by group or activity.
20. Zapier
• Feature/Setting: Multi-Step Workflow with Schedule/Delay; trigger reminders across any messaging tool when deadline approaches.
21. Intercom
• Feature/Setting: In-app message auto-triggers; configure notification to logged-in users before deadlines.
22. Google Chat
• Feature/Setting: Scheduled Bot Messages; push reminders to rooms or individuals.
Benefits
1. Maximizes learner engagement and compliance with critical deadlines.
2. Reduces administrative load on staff by automating repetitive messaging tasks.
3. Personalizes communication for improved student satisfaction and course outcomes.
4. Supports omnichannel delivery, adapting to diverse learner communication preferences.
5. Lowers dropout and missed exam rates, boosting completions and revenue.
Communication & Engagement