Automated check-in messages for high-risk patients

Purpose

1.1. Support sustained recovery and relapse prevention for high-risk patients in alcoholism treatment by sending timely, automated check-in messages via multiple digital channels.
1.2. Ensure well-being by regularly assessing patients’ mental and physical health status through automated outreach.
1.3. Enhance patient engagement, retention, and rapid response to crises or warning signs by providing immediate, scheduled, and responsive check-ins.
1.4. Facilitate continuous patient monitoring outside clinical settings to close gaps in care and alert staff to critical issues.

Trigger Conditions

2.1. Patient flagged as high-risk in EHR or CRM system.
2.2. Scheduled timing (e.g., daily at 8am or post-discharge follow-up intervals).
2.3. Event triggers such as missed appointments, rapid changes in mood scores, or clinician alerts.
2.4. Patient inactivity detected on recovery platforms or apps.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: SMS API → Configure event-driven message schedules; sample endpoint: `POST /Messages` with patient phone and message template.
3.2. SendGrid
• Feature/Setting: Email API → Autoresponder workflow; use `POST /mail/send` to deliver check-in email templates.
3.3. WhatsApp Business API
• Feature/Setting: Send Message endpoint → Interactive templates; `POST /v1/messages` with patient WhatsApp ID.
3.4. Slack
• Feature/Setting: chat.postMessage → Automated direct messages to patient channels; webhook trigger from clinical system.
3.5. Microsoft Teams
• Feature/Setting: Graph API `/chats/messages` → Scheduled/personalized patient chat delivery script.
3.6. Zoom
• Feature/Setting: Meeting Reminders via Chatbot → Automated bot message to user; utilize Zoom Chatbot API.
3.7. Facebook Messenger
• Feature/Setting: Send API webhook → Prebuilt recovery message templates; `POST /me/messages`.
3.8. Salesforce Health Cloud
• Feature/Setting: Workflow Rules → Auto-send secure messages via Health Cloud's Message API.
3.9. HubSpot
• Feature/Setting: Workflows with Contact Property-based triggers → Automated check-in email/SMS through integrated plugin.
3.10. Google Chat
• Feature/Setting: Incoming Webhook → POST JSON payload for check-in alerts to patient group.
3.11. Apple Messages for Business
• Feature/Setting: Customer Care API → Scheduled outbound recovery check-ins with secure handoff to staff.
3.12. Genesys Cloud
• Feature/Setting: Architect → Automated proactive SMS/email through journey workflows.
3.13. Intercom
• Feature/Setting: Custom Bot → Targeted message based on risk segment; triggered via API.
3.14. Freshdesk
• Feature/Setting: Automations with Scenario Automation API → Regular reminders to high-risk contacts.
3.15. Mailjet
• Feature/Setting: SMTP Relay → Batch email campaign scheduling for patient lists flagged high-risk.
3.16. RingCentral
• Feature/Setting: SMS API → Scheduled/triggered SMS delivery for follow-ups.
3.17. ZoomInfo Chat
• Feature/Setting: Automated outreach scripts → Proactive chat to user browser/device.
3.18. Viber
• Feature/Setting: Messages API → Auto-sending message template to user Viber ID.
3.19. Telegram
• Feature/Setting: Bot API → Push messages via `sendMessage` to high-risk patient chat.
3.20. Zendesk
• Feature/Setting: Triggers & Automations → Multi-channel (email/SMS) reminders for patient check-in.
3.21. DocuSign
• Feature/Setting: Connect Listener → Auto-deliver wellness forms for signature via email/SMS.
3.22. Google Calendar
• Feature/Setting: Calendar API event notification → Scheduled reminder invites with check-in link.

Benefits

4.1. Increases patient adherence to recovery programs with timely outreach.
4.2. Shortens clinician response time to patient crises through real-time alerts.
4.3. Reduces manual workload for staff, enabling scaling of patient engagement.
4.4. Enables multi-channel, personalized messaging for higher engagement.
4.5. Ensures continuity of care outside formal treatment sessions for high-risk individuals.