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Survey and NPS score collection after sessions

Purpose

 1.1. Collect participant feedback post-session for continuous improvement of alcoholism treatment programs.
 1.2. Measure Net Promoter Score (NPS) to track satisfaction and loyalty trends.
 1.3. Enable automated follow-up engagement based on feedback.
 1.4. Identify service gaps and areas for clinical enhancement.
 1.5. Generate analytical data for reporting to stakeholders and compliance bodies.

Trigger Conditions

 2.1. Session completion marked in EHR/CRM system.
 2.2. Predefined time lapse post-session (e.g., 12–24 hours after session).
 2.3. Manual flag by clinician or automated event in scheduling tool.
 2.4. Participant status update (e.g., discharge or milestone achieved).

Platform Variants


 3.1. Twilio SMS
  • Messaging API: configure to send SMS with survey link upon session completion.

 3.2. SendGrid
  • Transactional Templates: send personalized HTML feedback requests via email.

 3.3. Google Forms
  • Forms API: auto-generate unique forms and collect responses in Sheets.

 3.4. JotForm
  • Webhooks: push survey links to participants and aggregate submissions via API.

 3.5. Typeform
  • Create Response endpoint: auto-send unique survey URLs; fetch responses via API.

 3.6. SurveyMonkey
  • Create Collector endpoint: generate unique survey collectors per session.

 3.7. Microsoft Forms
  • Graph API: assign forms to participants and collect responses in Excel Online.

 3.8. Qualtrics
  • Distributions API: automate distribution of surveys and fetch completion data.

 3.9. HubSpot
  • Workflows: trigger feedback emails or in-app messages post session.

 3.10. Mailchimp
  • Campaign API: dispatch automated survey campaigns and track engagement.

 3.11. Salesforce
  • Surveys object API: push post-session surveys and log responses to contacts.

 3.12. Zoho Survey
  • Invitations API: send personalized survey invites and retrieve analytics.

 3.13. Customer.io
  • Triggered Broadcast API: send multi-channel (email/SMS) surveys after events.

 3.14. Intercom
  • Custom Bot API: deploy chat-based surveys to recent participants.

 3.15. Freshdesk
  • Feedback Widget: auto-send in-ticket surveys post-closure via API.

 3.16. Mad Mimi
  • Transactional API: launch feedback request emails to specific contact groups.

 3.17. AirTable
  • Automations: capture feedback data via linked form fields upon trigger.

 3.18. Slack
  • Workflow Builder: DM survey/request for feedback to session participants.

 3.19. WhatsApp Business API
  • Message Templates: deliver post-session surveys via WhatsApp.

 3.20. ActiveCampaign
  • Automations: initiate post-session survey emails and log response tags.

 3.21. Zendesk
  • Satisfaction Rating API: solicit and record NPS after support session closure.

Benefits

 4.1. Improves patient engagement and recovery tracking.
 4.2. Enables rapid response to negative feedback or low NPS scores.
 4.3. Reduces manual effort through full feedback cycle automation.
 4.4. Delivers actionable insights to program managers and clinicians.
 4.5. Ensures documentation and analytics for compliance and reporting.

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