Targeted outreach for disengaged patients

Purpose

1.1. Re-engage disengaged patients within alcoholism treatment programs, enhancing ongoing recovery through personalized communication.
1.2. Automate outreach for missed appointments, inactivity, incomplete assessments, or dropped engagement in group sessions.
1.3. Support care continuity, encourage re-engagement, reduce relapse risk, and improve long-term recovery outcomes.

Trigger Conditions

2.1. Patient misses therapy or group appointment without prior cancellation.
2.2. No interaction with digital recovery tools or platforms for a defined period (e.g., 7 days).
2.3. Unopened check-in emails or SMS within 48 hours.
2.4. Incomplete follow-up questionnaires or surveys.
2.5. Drop in engagement metrics within the patient management system.

Platform Variants

3.1. Twilio SMS
• API: Messages API — configure send message function with patient phone number, template, and appointment data.
3.2. SendGrid
• API: /mail/send endpoint — set recipient, subject, and dynamic template data for personalized re-engagement emails.
3.3. Mailchimp
• Feature: Automated Campaigns — set up journey trigger on missed event or inactivity flag.
3.4. Salesforce Health Cloud
• Feature: Process Builder — trigger workflow on patient status inactivity; use Engage Messaging.
3.5. WhatsApp Business API
• Endpoint: /messages — craft personalized reminder or check-in message using patient variables.
3.6. HubSpot
• Workflow Automation: Send follow-up emails/SMS based on engagement properties.
3.7. Microsoft Teams
• API: Graph API /chats/send — auto-send chat reminders for upcoming or missed appointments.
3.8. Slack
• API: conversations.open and chat.postMessage — direct message disengaged patients in a monitored group.
3.9. Facebook Messenger
• API: Send API — re-engagement message using patient’s profile and inactivity status.
3.10. Google Calendar
• API: Notifications — automated invite or reminder on no-show events.
3.11. Zoom
• API: Meetings API — track attendance, trigger direct email/SMS if session unattended.
3.12. ActiveCampaign
• Automation: Condition trigger for non-opens or inactivity; configure follow-up message send.
3.13. Intercom
• Feature: Automated Messaging — inactivity trigger to prompt re-engagement chat.
3.14. Zendesk
• Trigger: Auto-ticket generation for patient inactivity flagged to staff.
3.15. RingCentral
• API: SMS — trigger outbound calls or SMS from missed event in EHR.
3.16. Google Sheets
• Script: On new ‘inactivity’ entry, issue email/SMS via connected APIs.
3.17. Freshdesk
• Workflow Automator: Alert care teams when patients are flagged disengaged.
3.18. DocuSign
• API: Includes links to required documents for incomplete intake; reminder automation.
3.19. Aircall
• Feature: Auto-dial list — patients with disengagement status pushed for outbound calls.
3.20. ClickSend
• API: REST SMS API for sending personalized re-engagement messages to flagged contacts.
3.21. Constant Contact
• Automation: Send nurture campaigns triggered by specific disengaged tags.
3.22. Calendly
• Webhook: Incomplete booking triggers follow-up outreach by SMS/email.
3.23. Outreach.io
• Sequence Automation: Add disengaged patients to sequence for scheduled emails/SMS.
3.24. Monday.com
• Automation: Status change ‘Disengaged’ triggers outreach pulse via email or SMS.

Benefits

4.1. Restores care touchpoints with at-risk patients, improving program retention.
4.2. Reduces manual follow-up workload for staff, freeing resources.
4.3. Enables personalized, data-driven contact for more effective patient re-engagement.
4.4. Tracks engagement trends for continuous process improvement.
4.5. Supports compliance and continuity in care coordination.