Communication & EngagementPurpose
1.2. Ensure notifications reach residents via preferred channels (SMS, email, app, voice), include package details, delivery time, pickup instructions, and delivery confirmation.
1.3. Integrate with package tracking systems, front desk management, and resident databases for comprehensive workflow coverage.
Trigger Conditions
2.2. Courier delivers a package, scanning tracking or QR code.
2.3. Delivery status update via API from carrier system.
2.4. Resident requests package delivery or pickup status.
2.5. Scheduled time window for unattended package reminders.
Platform Variants
3.1. Twilio
• Feature/Setting: Programmable SMS API — Configure webhook to send SMS on package scan event with resident phone lookup.
3.2. SendGrid
• Feature/Setting: Transactional Email API — Automate email notification including package info and retrieval times.
3.3. Slack
• Feature/Setting: Incoming Webhooks — Send alert to building management or concierge Slack channel on package drop-off.
3.4. Microsoft Teams
• Feature/Setting: Adaptive Cards via Bot Framework — Notify residents or staff channels about new deliveries.
3.5. Telegram
• Feature/Setting: Bot API — Push resident notifications with package status using chatbot interaction.
3.6. WhatsApp (Meta API)
• Feature/Setting: Cloud API — Deliver rich messages to residents’ WhatsApp with package tracking.
3.7. Mailgun
• Feature/Setting: Email sending API — Batch send secure notification emails upon package arrival.
3.8. Google Chat
• Feature/Setting: Webhook/API Messages — Alert security/concierge rooms of new packages.
3.9. Zendesk
• Feature/Setting: Ticket Creation API — Open ticket for each delivery/pickup incident, trigger automated response.
3.10. Salesforce
• Feature/Setting: Flow Builder — Trigger outbound messages to residents based on Delivery custom object updates.
3.11. HubSpot
• Feature/Setting: Workflows Tool — Automate delivery status emails using contact and engagement triggers.
3.12. ActiveCampaign
• Feature/Setting: Marketing Automation — Send multi-channel alerts on delivery record changes.
3.13. Pushover
• Feature/Setting: Notification API — Push silent/priority notifications to residents’ smartphones.
3.14. OneSignal
• Feature/Setting: Push Notification API — Configure resident app for instant delivery alerts with deep linking.
3.15. Intercom
• Feature/Setting: In-app Messages — Automate communication of incoming package status to logged-in residents.
3.16. Amazon SNS
• Feature/Setting: Topic Publish API — Publish delivery notifications to user-specific SMS, mobile, or email endpoints.
3.17. Microsoft Outlook
• Feature/Setting: Microsoft Graph API — Automate personalized email notifications from property email accounts.
3.18. PagerDuty
• Feature/Setting: Events API — Escalate package pickup overdue alerts to staff response teams.
3.19. Google Firebase Cloud Messaging
• Feature/Setting: FCM API — Send push or data messages to resident mobile app for package updates.
3.20. Facebook Messenger Platform
• Feature/Setting: Send API — Query and deliver automated notifications to Messenger user accounts.
3.21. Apple Business Chat
• Feature/Setting: Customer Service Channel — Relay package info to residents using iMessage integration.
3.22. Cisco Webex
• Feature/Setting: Bots/messages API — Send notifications to staff or resident group spaces on new packages.
3.23. Zapier
• Feature/Setting: Multi-app Automation — Link package detection triggers to any supported notification channel.
Benefits
4.2. Provides residents instant updates, boosting satisfaction and transparency.
4.3. Streamlines staff workflow, freeing up time for other tasks.
4.4. Structured, multi-channel architecture adapts to resident preferences, enabling broad accessibility.
4.5. Easy integration with property management and delivery tracking systems.