Communication & EngagementPurpose
1.2. Reduce response time by automating notifications through multiple channels (SMS, email, in-app, voice) to ensure safety and compliance.
1.3. Provide audit trails and escalation paths for post-incident review and regulatory adherence.
1.4. Integrate with existing case management, scheduling, and EHR/EMR systems for seamless workflow.
Trigger Conditions
2.2. Automated sensor or IoT device alert (door open sensor, medical device warning).
2.3. Threshold breach from behavioral tracking (aggression, self-injury flagged in real-time).
2.4. Third-party system API call (EHR/EMR or classroom monitoring software sends emergency event).
2.5. Scheduled incident drills triggering alert tests for compliance/checklist.
Platform Variants
• Feature: Programmable Messaging/Send SMS. Configure Webhook to send SMS to caregiver and staff phone numbers when alert event triggers.
3.2. SendGrid
• Feature: Transactional Email API/Send Email. JSON payload to SendGrid API upon alert to notify all designated emails.
3.3. Slack
• Feature: Incoming Webhooks/Post Message. Incoming webhook URL sends structured emergency message to #alerts channel.
3.4. Microsoft Teams
• Feature: Webhook Connector/Send Message. Configure connector to post card to Emergency Notifications Team/Channel.
3.5. PagerDuty
• Feature: Events API v2/Trigger Incident. API call creates incident for on-call behavioral lead.
3.6. Pushover
• Feature: Message API/Push Notification. API call sends push alert to registered devices of therapy team.
3.7. Amazon SNS
• Feature: Publish API. Use Topic ARN to broadcast alert to subscribed phones/emails.
3.8. Google Chat
• Feature: Webhook/Post Message. Immediate emergency alert via bot message to group chat room.
3.9. Firebase Cloud Messaging
• Feature: Send Message API. Push emergency notification to iOS/Android app of therapists and caregivers.
3.10. Zendesk
• Feature: Tickets API/Create Ticket. Auto-create high priority support ticket tagged as “emergency.”
3.11. ServiceNow
• Feature: Incident API/Create Incident. REST call registers critical incident type in workflow.
3.12. Discord
• Feature: Webhook/Send Message. Discord webhook sends alert to dedicated emergency channel.
3.13. SignalWire
• Feature: Messaging API/Send Message. SMS/voice alert with incident details routed based on user roles.
3.14. Intercom
• Feature: Conversations API/Send Message. Automated in-app message to all active users on platform.
3.15. WhatsApp Business API
• Feature: Messages/Send Temaplate. Trigger pre-approved emergency template to caregiver contacts.
3.16. Cisco Webex
• Feature: Webhooks/Message. Deliver emergency alert card to Webex Space for staff.
3.17. Telegram
• Feature: Bot API/Send Message. Emergency notification via bot to group/channel for ABA staff.
3.18. RingCentral
• Feature: SMS API/Send Message. RingCentral sends SMS alert to defined on-call group numbers.
3.19. Freshdesk
• Feature: Tickets API/Create Ticket. Create urgent support ticket and assign to designated emergency response group.
3.20. Aircall
• Feature: Call API/Initiate Call. Automatically trigger outbound call to crisis response team or caregiver.
3.21. Smartsheet
• Feature: Alerts & Actions/Send Notification. Automated in-app/email notification upon new emergency row entry in incident log.
3.22. Asana
• Feature: Tasks API/Create Task. Generate emergency response task, assign, and notify via app and email.
3.23. Monday.com
• Feature: Automations/Notify Team Members. Set automation to send instant notification to crisis board upon trigger.
3.24. Zoom
• Feature: Chatbot/API Send Message. Alert relevant Zoom chat group for virtual staff notification.
Benefits
4.2. Ensures consistent delivery and tracking of emergency alerts for accountability and compliance.
4.3. Integrates with existing workflows and preferred staff/caregiver communication channels.
4.4. Reduces manual coordination; supports audit logs for incident review.
4.5. Escalation paths, redundancy, and confirmation features mitigate notification failures.