Automated reminders for upcoming classes/sessions

Purpose

 1.1. Ensure apprentices receive timely reminders for upcoming classes/sessions to boost attendance.
 1.2. Automate multi-channel communication to minimize manual follow-ups by training staff.
 1.3. Align reminders with session schedules, personalized details (date/time/location), and recipient preferences (SMS, email, push, WhatsApp, calendar invites).
 1.4. Handle last-minute schedule changes by sending updates or cancellation notifications.

Trigger Conditions

 2.1. Scheduled trigger based on class/session start time (e.g., 24/48 hours ahead).
 2.2. Event-driven trigger upon class creation, update, or rescheduling in Learning Management System (LMS) or calendar.
 2.3. Custom trigger for manual reminder dispatch requested by staff.

Platform Variants

 3.1. Twilio SMS
  • Feature/Setting: SMS Messaging API; configure messaging service with scheduled send, use recipient mobile stored in user DB.
 3.2. SendGrid
  • Feature/Setting: Transactional Email API; setup dynamic email templates for class/session reminders, schedule sending via API.
 3.3. Microsoft Teams
  • Feature/Setting: Schedule bot message via Microsoft Graph API; specify channel/user and session info.
 3.4. Slack
  • Feature/Setting: Chat.postMessage API; configure scheduled messages to users or groups.
 3.5. WhatsApp Business API
  • Feature/Setting: Use templated message API endpoint; input session details, schedule delivery.
 3.6. Google Calendar
  • Feature/Setting: Events.insert API to create reminders as calendar events with notifications enabled.
 3.7. Outlook Calendar
  • Feature/Setting: Use Outlook REST API or Graph API to create events and set reminder time offsets.
 3.8. Mailgun
  • Feature/Setting: Send message API; create custom email content with merge fields for personalization.
 3.9. Zoom
  • Feature/Setting: Use Meeting Notifications via Zoom API to send automated reminders/invites.
 3.10. Discord
  • Feature/Setting: Bot message with scheduled reminders using Discord API webhook.
 3.11. Amazon SES
  • Feature/Setting: SendEmail API; create reminder emails with session info and schedule parameters.
 3.12. Pusher Beams
  • Feature/Setting: Push Notification API; configure audience and push content for class reminder.
 3.13. Firebase Cloud Messaging
  • Feature/Setting: Send to device tokens with class meta as data payload.
 3.14. ClickSend
  • Feature/Setting: SMS API for scheduled SMS reminders.
 3.15. HubSpot
  • Feature/Setting: Workflow scheduler and email tool for automated class notification sequences.
 3.16. Salesforce
  • Feature/Setting: Process Builder/Flow and Messaging APIs for email/SMS triggers.
 3.17. Zoho CRM
  • Feature/Setting: Workflow automation for reminder emails or SMS using integrated messaging APIs.
 3.18. ActiveCampaign
  • Feature/Setting: Automated campaigns with event triggers and reminder emails/SMS.
 3.19. Infobip
  • Feature/Setting: Omnichannel messaging API; select SMS, WhatsApp, Viber, configure template and schedule send.
 3.20. Viber Business Messages
  • Feature/Setting: Use Viber API to schedule and send templated reminder messages.

Benefits

 4.1. Increases apprentice attendance and punctuality for scheduled sessions.
 4.2. Reduces administrative workload for trainers and coordinators.
 4.3. Minimizes missed appointments and last-minute cancellations.
 4.4. Provides audit trail for communication and increases accountability.
 4.5. Improves trainee engagement and satisfaction through consistent, personalized reminders.