Feedback request after visits or classes

Purpose

 1.1. Automate the process of requesting feedback from participants after each aquatic centre visit or class to gather actionable insights and enhance service quality.
 1.2. Automatedly increase response rates using scheduled, personalized, and multi-channel communication with minimal manual intervention.
 1.3. Enable the recreation centre to automate follow-ups, monitor satisfaction, improve program offerings, and address concerns in a timely manner.
 1.4. Automate feedback loop integration with analytics and management platforms for continuous improvement and reporting.

Trigger Conditions

 2.1. Automated trigger upon completion of a visit or aquatic class sign-out.
 2.2. Automation after an event marked “attended” in the scheduling system.
 2.3. Timed automation, such as 1 hour, 6 hours, or 24 hours post-visit.
 2.4. Automated trigger upon instructor marking session completion.
 2.5. Automate based on CRM status updates or attendance validations.

Platform Variants

 3.1. Twilio SMS
  • Feature/Setting: Automate SMS sending via Programmable Messaging API ("Send Message") with event-driven trigger; example: POST /Messages to automate feedback request SMS on class completion.
 3.2. SendGrid
  • Feature/Setting: Automate transactional emails via "Mail Send API"; schedule feedback requests through POST /mail/send upon visit completion event.
 3.3. Mailchimp
  • Feature/Setting: Automator with “Automations Journey Builder” for post-event emails; configure "completed attendance" as journey entry trigger.
 3.4. Slack
  • Feature/Setting: Use Incoming Webhooks to automate feedback request message in a designated Slack channel post-session.
 3.5. Microsoft Teams
  • Feature/Setting: Automate adaptive card messages via Microsoft Graph /chatMessage and scheduled Power Automate flows.
 3.6. HubSpot
  • Feature/Setting: Automate feedback email via Workflow Builder triggered by custom property "Session Attended".
 3.7. Salesforce
  • Feature/Setting: Process Builder or Flow automates outbound email/send survey upon “Class Attended” record update.
 3.8. Google Workspace (Gmail & Forms)
  • Feature/Setting: Apps Script automates sending a Google Form link for feedback via Gmail API after each session.
 3.9. SurveyMonkey
  • Feature/Setting: Automate with SurveyMonkey API "Send Survey Invitation" after attendance data posted; POST /collectors/{collector_id}/messages.
 3.10. Zoho CRM
  • Feature/Setting: Workflow Rule automates survey invitation email after visit logged in CRM; use Zoho Mail Send API.
 3.11. ActiveCampaign
  • Feature/Setting: Automate feedback drip campaign with Automation Builder triggered on class completion tag.
 3.12. Facebook Messenger
  • Feature/Setting: Automate feedback request via Facebook Messenger Send API triggered through webhook after event.
 3.13. WhatsApp Business API
  • Feature/Setting: Automate post-class feedback message via “messages” endpoint; trigger automatedly via attendance webhook.
 3.14. Zendesk
  • Feature/Setting: Automate ticket creation with survey link via Zendesk API upon “Session Closed” trigger.
 3.15. Intercom
  • Feature/Setting: Automate in-app/intercom message with post-visit feedback form via Conversations API after attendance logged.
 3.16. Typeform
  • Feature/Setting: Automate Typeform invitation link via Webhooks API when session is marked complete.
 3.17. Pipedrive
  • Feature/Setting: Automate feedback email on deal stage “Visit Completed” using Pipedrive Workflow Automation.
 3.18. Shopify
  • Feature/Setting: Automate post-experience feedback request via Shopify Flow or API Order Fulfillment trigger for class/visit products.
 3.19. Klaviyo
  • Feature/Setting: Automate email/sms feedback flows via “Metric Triggered Flow”; trigger on custom event (visit or class completion).
 3.20. Telegram
  • Feature/Setting: Automate sending feedback bot message via Bot API upon webhook notification for attended events.
 3.21. Qualtrics
  • Feature/Setting: Automate outbound survey via Qualtrics API “Create Distribution” endpoint upon participant completion data.
 3.22. Monday.com
  • Feature/Setting: Automate email/in-app feedback tasks using Automations with “when status changes” post-visit.

Benefits

 4.1. Automates repetitive feedback request tasks, saving staff time and resources.
 4.2. Automatedly increases feedback response rates by targeting participants via their preferred channels.
 4.3. Enables rapid detection of service issues or high satisfaction for intervention or promotion.
 4.4. Centralizes and automates feedback data collection for actionable insights.
 4.5. Ensures compliance with consistent, automated outreach protocols and scheduled reminders.
 4.6. Automates feedback integration into analytics dashboards for continuous recreation program improvement.