Communication & EngagementPurpose
1.2. Guarantee automated and rapid multi-channel communication during unplanned closures or emergencies.
1.3. Initiate automated scheduling for pre-holiday alerts and reminders regarding school holiday schedules.
1.4. Enhance engagement by automating alerts and reducing manual effort in critical info delivery.
1.5. Minimize delays and ensure accurate, real-time info reaching all stakeholders through automatable systems.
Trigger Conditions
2.2. Manual or automated triggering by school admin for emergencies (using mobile/web interface or API).
2.3. Data input via automated IoT sensors (e.g., fire alarm systems sending webhook/API calls).
2.4. Triggered by local authority alert feeds (e.g., RSS/XML/JSON ingestion automation).
Platform Variants
• Feature/Setting: Use Twilio Programmable Messaging API — configure Sender ID, automated message body, recipient list; sample: POST to /Messages with template and contact data.
3.2. SendGrid
• Feature/Setting: Configure SendGrid Email API; set up automated email notifications, templates, dynamic list mapping.
3.3. Slack
• Feature/Setting: Use Slack Incoming Webhooks API; automate channel posts, custom notification message.
3.4. Microsoft Teams
• Feature/Setting: Automate messages via Teams Webhook URL; configure adaptive card for visual alerts.
3.5. WhatsApp Business
• Feature/Setting: Use WhatsApp Business API for automated bulk notifications; set up templates.
3.6. Telegram
• Feature/Setting: Telegram Bot API /sendMessage for group or individual alerts; automate message content.
3.7. Google Calendar
• Feature/Setting: Automate event-based triggers using Google Calendar API watch function.
3.8. Zoho Mail
• Feature/Setting: Zoho Mail Send API for automating bulk and scheduled email alerts.
3.9. Amazon SNS
• Feature/Setting: Configure automated Topic/Subscription; use SNS API to deliver notifications via SMS/email.
3.10. Firebase Cloud Messaging
• Feature/Setting: Automate push notifications through FCM send endpoint/API for app-based alerts.
3.11. Mailgun
• Feature/Setting: Automate email messages using Mailgun Messages API; configure domain/sender.
3.12. Outlook 365
• Feature/Setting: Automate mail delivery using Outlook 365 REST API /sendMail endpoint.
3.13. Pushover
• Feature/Setting: Automate mobile push alerts via Pushover Messages API, set high-priority flags.
3.14. PagerDuty
• Feature/Setting: Automate incident alerts using PagerDuty Events API.
3.15. SMS Magic
• Feature/Setting: Automate SMS campaigns, use SMS Magic API for broadcast alerts.
3.16. OneSignal
• Feature/Setting: Automate mobile/web notifications using OneSignal REST API; schedule automated campaigns.
3.17. Clickatell
• Feature/Setting: Clickatell SMS API to automate message sending on trigger events.
3.18. Facebook Messenger
• Feature/Setting: Automate notifications through Messenger Platform Send API using templates.
3.19. HubSpot
• Feature/Setting: Automate emails and notifications through HubSpot Workflows and Email API.
3.20. Airship (formerly Urban Airship)
• Feature/Setting: Automate push notifications using Airship API for custom audience segmentation.
3.21. Infobip
• Feature/Setting: Infobip Omnichannel API; automate SMS, push, email based on alert category.
3.22. MessageBird
• Feature/Setting: MessageBird Conversations API for automated, multichannel alerts.
Benefits
4.2. Automates engagement — keeps community informed and reassured during emergencies/holidays.
4.3. Reduces manual workload — staff focus on managing real emergencies, not communication logistics.
4.4. Automation enables message consistency, eliminating manual errors and omissions.
4.5. Centralizes automatable communication logs for compliance and incident review.
4.6. Multi-platform automation assures message delivery even if one channel fails.
4.7. Scalable and repeatable automation — works reliably for any number of recipients and scenarios.
4.8. Automation allows proactive messaging, not just reactive alerts, building long-term trust.