Feedback request after major events

Purpose

1. Automate timely feedback collection from players, parents, officials, and supporters after major cricket club events (matches, tournaments, social gatherings).

2. Automated feedback fosters continuous improvement, drives engagement, helps refine club offerings, enhances communication, and enables datadriven decisions.

3. Ensures feedback is systematically requested, stored, and analyzed without manual intervention.

Trigger Conditions

1. Automatedly trigger after completion of scheduled events tagged as significant (e.g., finals, socials, tournaments) in the club calendar.

2. Automate based on event status change in management system to “Completed.”

3. Trigger on post-event attendance reconciliation or participant check-out.

Platform Variants

1. Twilio SMS

• Feature/Setting: Use Messaging API, automate sending SMS with custom feedback link to attendees’ mobile numbers.
  

2. SendGrid

• Feature/Setting: Automate email feedback request using SendMail API; preconfigure event-based dynamic templates.
  

3. Mailchimp

• Feature/Setting: Automate audience segmentation for post-event follow-up campaigns using Automations or Journeys.
  

4. Slack

• Feature/Setting: Use Slack API (chat.postMessage) to automate posting feedback polls to cricket team or member channels.
  

5. Microsoft Teams

• Feature/Setting: Use Teams Graph API to automate feedback survey push as adaptive cards after events.
  

6. Google Forms

• Feature/Setting: Automated creation and distribution via Google Forms API; automatically send personalized feedback forms.
  

7. Typeform

• Feature/Setting: Automate feedback form distribution via Typeform Responses API and send follow-up automatically.
  

8. SurveyMonkey

• Feature/Setting: Use Collectors API to automate new survey launch and invite distribution post-event.
  

9. WhatsApp Business

• Feature/Setting: WhatsApp Business API automates sending feedback messages with embedded or linked forms.
  

10. HubSpot

• Feature/Setting: Workflow Automation triggers feedback request email post-event using Engagement API.
  

11. Zoho CRM

• Feature/Setting: Automate workflow rules to send survey links after marked events using Zoho Survey integration.
  

12. Salesforce

• Feature/Setting: Marketing Cloud Journey Builder automates personalized feedback campaign after cricket events.
  

13. Pipedrive

• Feature/Setting: Workflow Automation triggers configured to automatedly send post-event follow-up feedback emails.
  

14. ActiveCampaign

• Feature/Setting: Automate Feedback Automation Sequence with trigger set to event completion tag added to contact.
  

15. Eventbrite

• Feature/Setting: Use Event Ended webhook to automate survey dispatch using Eventbrite API.
  

16. Airtable

• Feature/Setting: Automate updates via Scripting Block/API to send feedback form links to event participant emails.
  

17. Trello

• Feature/Setting: Use Trello Power-Ups to trigger feedback form sharing to members after event card moves to “Done.”
  

18. Asana

• Feature/Setting: Automate post-project completion feedback message via custom Asana Rules.
  

19. Facebook Messenger

• Feature/Setting: Messenger API to automate sending feedback survey links to event attendees through bots.
  

20. Google Calendar

• Feature/Setting: Calendar event end triggers automated feedback invitations via connected email/SMS platforms.
  

Benefits

1. Automated feedback request improves response rates and engagement, reducing follow-up workload.

2. Automator ensures standardized, timely communication, removing any scheduling errors or omissions.

3. Automation allows for scalable feedback workflows adaptable to any cricket club size.

4. Automated data aggregation improves reporting and insight generation for club development decisions.

5. Consistent automated engagement increases member satisfaction and retention.