Automated progress and attendance updates to families

**Purpose**

1.1. Provide real-time, consistent updates on participant attendance and daily progress to families; reduce manual communication workload for staff; enable transparent, timely family engagement; track communication history for audit and compliance; ensure information reaches guardians through their preferred channels (SMS, email, mobile app, automated calls, portal notifications).

**Trigger Conditions**

2.1. Attendance check-in or check-out recorded for participant.
2.2. Daily care notes or activity logs completed by staff.
2.3. Scheduled interval for summary updates (e.g., daily at 4pm).
2.4. Specific incident or milestone tagged for immediate notification.
2.5. Family communication request received via portal or app.

**Platform Variants**

3.1. Twilio SMS
• Feature/Setting: Messaging API; configure outbound message template triggered by new attendance/event log.
3.2. SendGrid
• Feature/Setting: Transactional email API; map care summary to dynamic email content, trigger on data update.
3.3. Slack
• Feature/Setting: Incoming Webhooks; post daily attendance summary to private channel for internal staff/family review.
3.4. Microsoft Teams
• Feature/Setting: Bots or Adaptive Cards; push participant updates to family teams, triggered by new log.
3.5. WhatsApp Business API
• Feature/Setting: Message endpoint; send structured care update as WhatsApp message to family contacts.
3.6. Telegram Bot API
• Feature/Setting: SendMessage method; push attendance status and daily notes to user’s Telegram chat.
3.7. Facebook Messenger
• Feature/Setting: Send API; build Messenger bots to notify guardians with structured progress reports.
3.8. Google Chat
• Feature/Setting: Incoming Webhooks; submit daily progress digest to user’s Google Chat space.
3.9. Mailgun
• Feature/Setting: Email Sending API; generate personalized family emails on each attendance update.
3.10. Salesforce
• Feature/Setting: Email Alerts; automate outbound emails from Care Services Cases or Custom Objects updates.
3.11. Zoho CRM
• Feature/Setting: Workflow Rules with email/SMS actions; trigger from custom module update.
3.12. Intercom
• Feature/Setting: Automated outbound messages; map care events to Messenger/email.
3.13. HubSpot
• Feature/Setting: Workflows with email/SMS branches on custom contact properties.
3.14. Freshdesk
• Feature/Setting: Automated ticket/task notification to family contacts on care log entry.
3.15. Mailchimp
• Feature/Setting: Transactional Email (Mandrill API); batch daily progress emails.
3.16. Line Messaging API
• Feature/Setting: Push Message API; deliver instant updates to registered Line users.
3.17. Pushover
• Feature/Setting: Messages API; send push notifications to mobile devices on attendance events.
3.18. Pushbullet
• Feature/Setting: Push API; instant care summary to device or browser as push alert.
3.19. Apple Messages for Business
• Feature/Setting: Business Chat API; configure personalized notification flows to iOS devices.
3.20. OneSignal
• Feature/Setting: Push notification campaigns; automate for families subscribed via app/web.
3.21. Firebase Cloud Messaging
• Feature/Setting: Cloud Functions trigger mobile notifications on daily logs or incidents.
3.22. ActiveCampaign
• Feature/Setting: Automation sequences; conditional messaging (email/SMS) on care event triggers.
3.23. Zendesk
• Feature/Setting: Automated triggers; notify families on ticket (log) status or comment.
3.24. Viber API
• Feature/Setting: Send messages on family’s preferred chat platform about attendance/progress.

**Benefits**

4.1. Reduces manual effort, freeing up staff for direct care focus.
4.2. Provides transparent, trustworthy updates, boosting family satisfaction.
4.3. Tracks communications for compliance and query resolution.
4.4. Enhances safety by ensuring incident or absence is reported instantly.
4.5. Adapts to family preferences—improving engagement and reducing missed messages.
4.6. Scales easily as participant numbers grow or family contact lists expand.