Emergency broadcast messaging to families and staff

Purpose

1.1. Quickly notify families and staff during emergencies (e.g., health incidents, closures, extreme weather) ensuring everyone is informed and safe.
1.2. Ensure compliance with regulatory requirements for timely emergency communication.
1.3. Provide unified, auditable message delivery across multiple channels (SMS, email, calls, push notifications).
1.4. Reduce manual work and time delays through instant broadcast execution.

Trigger Conditions

2.1. Emergency alert raised manually by staff via web/app dashboard.
2.2. Automated detection of emergencies via sensors (fire, medical equipment, etc.).
2.3. Urgent updates from health authorities or local agencies.
2.4. Scheduled drill or compliance test triggers.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: "Send Message" API. Configure with 'From', 'To', 'Body'; set API key with environment variables.
3.2. SendGrid
• Feature/Setting: "Mail Send API". Input sender, recipient, subject, emergency message as email body; authenticate with API token.
3.3. Slack
• Feature/Setting: "Chat PostMessage" API. Set channel/user IDs, emergency message text; add webhook or OAuth token.
3.4. Microsoft Teams
• Feature/Setting: Incoming Webhook. Define webhook URL, compose JSON payload with title and message.
3.5. Pushover
• Feature/Setting: "Messages API". Input user key, message, priority, and send via HTTPS POST.
3.6. WhatsApp Business Cloud API
• Feature/Setting: '/messages' endpoint. Define recipient, compose text template, add token for authentication.
3.7. PagerDuty
• Feature/Setting: "Create Incident" API. Input service ID, title, describe incident, set severity.
3.8. Mailgun
• Feature/Setting: "Send Message". Use 'from', 'to', 'subject', and text, plus domain and private API key.
3.9. RingCentral
• Feature/Setting: "SMS API". Specify phone numbers, message, and authenticate via OAuth token.
3.10. ClickSend
• Feature/Setting: "Send SMS". Set recipients, compose message, configure with API username/key.
3.11. Firebase Cloud Messaging
• Feature/Setting: "Send Notification". Set target device tokens, notification payload, and server key.
3.12. Zoom Chat
• Feature/Setting: "Chat Message Send" API. Define recipient, compose message, use JWT credentials.
3.13. Google Chat
• Feature/Setting: "Webhooks". Specify room webhook, message format (JSON), trigger POST.
3.14. Vonage (Nexmo) SMS
• Feature/Setting: "Send SMS" API. Provide sender, recipient, text, with API Key/Secret.
3.15. Facebook Messenger Platform
• Feature/Setting: "Send API". Use Page Access Token, recipient PSID, and message text.
3.16. Telegram Bot API
• Feature/Setting: "sendMessage" method. Target chat ID, text; use bot token in header.
3.17. Discord Webhook
• Feature/Setting: Custom webhook URL, JSON payload for message content.
3.18. Signal Messenger
• Feature/Setting: "Signal CLI". Configure sender/device, destination, and message.
3.19. AlertMedia
• Feature/Setting: "Send Notification" API. Recipient groups, message, priority; API token in header.
3.20. Everbridge
• Feature/Setting: "Send Notification". Configure scenario, recipients, message, and authentication key.
3.21. IBM Watson Text to Speech (for voice calls)
• Feature/Setting: Input emergency message, generate audio file, use telephony integration for call-broadcast.

Benefits

4.1. Minimize human error and speed up critical communication.
4.2. Centralize alerts with real-time delivery tracking.
4.3. Multi-channel reach for diverse contact preferences and redundancy.
4.4. Supports compliance and audit requirements with automated logs.