Automated follow-up messages for post-care instructions

Purpose

1.1. Deliver precise post-procedure care instructions to patients via automated messages, ensuring clear understanding, better recovery, and compliance with clinical guidance.
1.2. Reduce human error, ensure timely communication, strengthen patient trust, and create a structured follow-up routine for sensitive reproductive health procedures.
1.3. Track patient responses, escalate urgent alerts to care teams, and record communication in compliance with healthcare privacy standards.

Trigger Conditions

2.1. Completion status update of abortion procedure in EHR/clinic management system.
2.2. Time-based scheduling (e.g., 24–48 hours post-procedure) for sending follow-ups.
2.3. Patient opt-in flag for electronic communications.
2.4. Automated detection of “post-care instructions due” workflow event.
2.5. Change in medical status or specific instructions requiring proactive outreach.

Platform Variants

3.1. Twilio SMS
- Feature/Setting: Use Programmable Messaging API; configure `POST /Messages` endpoint; attach templates for care instructions.
3.2. SendGrid
- Feature/Setting: Use Mail Send API; connect patient data to dynamic template; configure automated mailouts.
3.3. Slack
- Feature/Setting: Use Conversations API for direct messages; configure scheduled reminders to patient-specific Slack Connect channels.
3.4. Microsoft Teams
- Feature/Setting: Use Microsoft Graph API `chatMessage/send`; automate message cards to patient’s Teams chat.
3.5. WhatsApp Business
- Feature/Setting: Use WhatsApp Business Cloud API `/messages`; set up template-based outbound messages.
3.6. Mailgun
- Feature/Setting: Use `/messages` API; configure batch email sends using merge variables for instruction personalization.
3.7. Gmail API
- Feature/Setting: Use `users.messages.send`; automate email dispatch on patient care event triggers.
3.8. Outlook 365
- Feature/Setting: Use Microsoft Graph `sendMail`; schedule templated post-care emails for flagged patients.
3.9. Messenger (Facebook)
- Feature/Setting: Use Send API; configure post-care instruction triggers per patient Messenger ID.
3.10. SignalWire
- Feature/Setting: Use Messaging API; pre-load care instruction templates, schedule message jobs.
3.11. Plivo
- Feature/Setting: Send Message API; configure automated SMS with unique instructions per patient event.
3.12. Zoho Mail
- Feature/Setting: Use Mail Send API; configure mass mailer for care instructions; merge patient info fields.
3.13. Salesforce
- Feature/Setting: Use Marketing Cloud Email API; trigger follow-up journeys based on case closure.
3.14. HubSpot
- Feature/Setting: Use Workflows with Email API; automate email send on custom property “procedure completed.”
3.15. Intercom
- Feature/Setting: Automate outbound messages using Conversations API upon tag “post-care” being applied.
3.16. Pusher Beams
- Feature/Setting: Use Publish API to send care instruction mobile push notifications by patient device ID.
3.17. OneSignal
- Feature/Setting: Automated notifications API; configure segment for “recent procedure” and schedule push.
3.18. Amazon SNS
- Feature/Setting: Publish API for SMS/email; automate via ARN target for group or individual messaging.
3.19. Zendesk
- Feature/Setting: Triggers and Automation; send personalized follow-up via Zendesk messaging channel.
3.20. Freshdesk
- Feature/Setting: Automations API; initiate post-care message as a ticket update or outbound message.
3.21. Telegram Bot
- Feature/Setting: Use SendMessage method of Bot API; queue messages using patient chat IDs.
3.22. Viber
- Feature/Setting: Public Accounts Messages API; send sequential care instructions to patient users.

Benefits

4.1. Guarantees timely, accurate delivery of critical aftercare guidance for all patients.
4.2. Minimizes staff workload and human follow-up errors.
4.3. Enhances patient safety, satisfaction, and trust through ongoing digital support.
4.4. Centralizes history of communications for compliance and quality improvement.
4.5. Enables scalable, secure, privacy-conscious messaging aligned with healthcare standards.