Communication & Member Engagement**Purpose**
1.2. Allow for configurable scheduling, including recurring reminders for weekly services, special events, and custom calendars per congregation subgroup.
1.3. Integrate member preferences for notification channel and timing to respect communication needs and enhance relevance.
**Trigger Conditions**
2.2. Trigger by specific intervals (e.g., 24h, 1h before event) as configured for each event category.
2.3. Ad-hoc triggers for emergency or rescheduled events by admin input.
**Platform Variants**
3.1. **Twilio SMS**
- Feature/Setting: Use Twilio Messaging API; configure Message Service SID with event name, member contact, scheduled datetime, and event link.
3.2. **SendGrid Email**
- Feature/Setting: Use Send Email API; set transactional email template with merge fields for member name, event, and RSVP link.
3.3. **Google Calendar**
- Feature/Setting: Calendar API — create events, add guests; pre-define reminders (popup, email, SMS).
3.4. **Mailchimp**
- Feature/Setting: Scheduled Campaigns; automate audience segmentation using tag “Alliance Events”; personal merge tags for event/time.
3.5. **Slack**
- Feature/Setting: Incoming Webhooks or Scheduled Messages API; post timed announcements to #reminders or subgroup channels.
3.6. **Microsoft Teams**
- Feature/Setting: Teams Graph API; send chat or channel message with event card, reminder at preset intervals, and RSVP button.
3.7. **WhatsApp Business API**
- Feature/Setting: Template Message API; configure with enrollment for scheduled messaging and opt-in lists.
3.8. **Facebook Messenger**
- Feature/Setting: Messenger Send API; template message with rich media, personalize time and event; schedule with cron.
3.9. **Outlook 365**
- Feature/Setting: Calendar API to create and update events, invite attendees, and send reminders via email.
3.10. **HubSpot CRM**
- Feature/Setting: Workflows; trigger automated follow-up or event emails/SMS based on contact’s next event.
3.11. **ActiveCampaign**
- Feature/Setting: Automated Workflows; trigger event-based emails or SMS with specific event/time tags.
3.12. **Salesforce**
- Feature/Setting: Marketing Cloud Journey Builder; Automate multi-channel reminders based on event records.
3.13. **Viber Business Messages**
- Feature/Setting: Scheduled messaging API; send broadcast reminders to group contacts.
3.14. **Zoho CRM**
- Feature/Setting: Workflow Rules; trigger personalized alerts via email or SMS days/hours before service.
3.15. **Heymarket SMS**
- Feature/Setting: Scheduled Text Campaign; create member groups by ministry or interest for event-based reminders.
3.16. **Remind.com**
- Feature/Setting: Scheduled Announcements; assign to classes (groups) and set reminders at custom intervals.
3.17. **Calendly**
- Feature/Setting: Event Type Reminders; automated SMS/email sent before booked events or meetings.
3.18. **Eventbrite**
- Feature/Setting: Scheduled Notifications; automatically notify registered attendees of event changes/reminders.
3.19. **OneSignal Push**
- Feature/Setting: Scheduled Web/App Push; segment audience for “Alliance Service Reminders” and configure time triggers.
3.20. **Discord**
- Feature/Setting: Scheduled bot message or webhook to #announcements channel for reminders, tagged per member group.
3.21. **Zoom**
- Feature/Setting: Meeting Reminder via API; send branded email reminders to registered participants of digital church events.
3.22. **Pushover**
- Feature/Setting: Push Notification API; send event notifications directly to mobile and desktop recipients, schedule by group.
**Benefits**
4.2. Boosts member engagement and attendance with timely, relevant, and personalized notifications.
4.3. Minimizes missed events and improves overall member satisfaction with consistent communication.
4.4. Enables multi-channel outreach to fit diverse member preferences, increasing message reach.
4.5. Gathers analytics on open/click/response rates to optimize future communications.