Communication & Notification AutomationPurpose
1.2. Reduce manual workload for property managers by automating message flows for maintenance, announcements, emergencies, rent reminders, and community updates.
1.3. Guarantee timely, consistent, and documented reach to all residents, boosting overall satisfaction and compliance.
1.4. Enable segmentation of audiences (specific buildings, units, or groups), personalized content, and multi-channel dispatch based on resident preferences.
1.5. Collect delivery and engagement analytics for compliance, reporting, and process optimization.
Trigger Conditions
2.2. Manual initiation by property management (e.g., emergency alerts).
2.3. System events from property management software (e.g., new maintenance ticket, lease signed).
2.4. External inputs (e.g., weather alerts, community events imported from calendar feeds).
2.5. Resident actions (e.g., acknowledging previous messages, submitting forms).
Platform Variants
• Feature/Setting: Messaging Service SID; send message API — POST /Messages, configure sender, recipient, and body.
3.2. SendGrid (Email)
• Feature/Setting: Mail Send API v3; configure sender, subject, HTML/text, and recipient list.
3.3. Firebase Cloud Messaging (Push)
• Feature/Setting: /send endpoint; supply device tokens, notification title, and body.
3.4. Amazon SNS (SMS, Email, Push)
• Feature/Setting: Publish API; specify Message, TopicArn, and protocol.
3.5. Pusher Beams (Mobile Push)
• Feature/Setting: Publish to Users API; provide interests/tags and notification payload.
3.6. Mailgun (Email)
• Feature/Setting: /messages API; configure from, to, subject, and message content.
3.7. MessageBird (SMS)
• Feature/Setting: Send SMS API; configure originator, recipients, and message body.
3.8. Plivo (SMS)
• Feature/Setting: Message API /v1/Account/{auth_id}/Message/; set source, destination, and message text.
3.9. OneSignal (Push)
• Feature/Setting: Create Notification API; define audience segments and content.
3.10. Slack (Push/Message)
• Feature/Setting: chat.postMessage; set channel/user, text, optional attachments.
3.11. Microsoft Teams (Push)
• Feature/Setting: Incoming Webhook; payload configuration with message content.
3.12. WhatsApp Business API
• Feature/Setting: messages endpoint; configure recipient, type, and template/body.
3.13. ClickSend (SMS, Email)
• Feature/Setting: /sms/send or /email/send endpoint; set sender, recipient, message.
3.14. SimpleTexting (SMS)
• Feature/Setting: /messages API; specify phone numbers and message.
3.15. Urban Airship (Push)
• Feature/Setting: Push API; set device tokens/audiences and notification body.
3.16. ActiveCampaign (Email, SMS)
• Feature/Setting: Automations; triggers for sending email campaigns or SMS via connected service.
3.17. Postmark (Email)
• Feature/Setting: Send Email API; configure from, to, subject, and HTML body.
3.18. Viber API
• Feature/Setting: send_message endpoint; specify receiver ID and message.
3.19. Zenvia (SMS, WhatsApp, Email)
• Feature/Setting: /messages endpoint; configure channel, recipients, and message.
3.20. Infobip (SMS, Push, Email, WhatsApp)
• Feature/Setting: /omni/messages; structure message channel, recipients, and template.
Benefits
4.2. Automated delivery reduces error, manual time, and message latency.
4.3. Segmentation and personalization boost relevance and open/response rates.
4.4. Centralized analytics support operational oversight and regulatory compliance.
4.5. System scalability ensures all residents are reachable instantly, regardless of property size.
4.6. Alerts and routine info are never missed, increasing resident satisfaction and retention.